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Dynamics 365 Community / Forums / Dynamics 365 general forum / what can be monitored ...
Dynamics 365 general forum

what can be monitored as part of dynamic 365 online crm application?

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Posted on by hari.mallampati@hot... 172

Hi,

we have dynamic 365 online crm application. we want to monitor the application health, service performance,application down time..etc.

  • As it is SASS model, will Microsoft provide the monitoring services or dashboard?
  • Dynamics 365 Ax has life cycle services. Is this kind of services available from dynamics 365 crm online instance?if yes, what is the licence cost or configuration steps? https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/lifecycle-services/monitoring-diagnostics
  • we have below service for on premise. do we have same for online?                                                        https://technet.microsoft.com/en-us/library/dn905215.aspx
  •  we have PRTG monitoring tool for crm on premise application. we want to configure same tool for dynamic crm online. what services can be configured for various types of sensors like  organisation services, server disk space, RAM, network performance, application url availability..etc
  • All this analysis is  how to monitor dynamic crm online app as part of application support. please provide the helpful information around this .

Thanks in advance.

  • Suggested answer
    crm development Profile Picture
    crm development 870 on at
    RE: what can be monitored as part of dynamic 365 online crm application?

    Hi,

    Use customer Data Service analytics from the Power Platform Admin center to quickly view adoption ad user metrics for your organization

    https://docs.microsoft.com/en-us/power-platform/admin/analytics-common-data-service

    Thanks,

    Anand

  • Sankar_t12 Profile Picture
    Sankar_t12 10 on at
    RE: what can be monitored as part of dynamic 365 online crm application?

    Hi,

    With App Insights, the fully loaded client pages can only be monitored but not the actual Dynamics 365 & its backend components. It will give the stats but doesn't fulfil the entire monitoring.

    In Dynamics 365(cloud), we may monitor the service endpoints with OData queries to achieve the basic level of monitoring.

    Thanks

  • Suggested answer
    Mihir@CRM Profile Picture
    Mihir@CRM 4,036 on at
    RE: what can be monitored as part of dynamic 365 online crm application?

    Hi,

    Microsoft provide the following to monitor Dynamics 365 / CRM performance.

    1. Organization Insights solution - Install the solution to get the details about your specific instance.

    Here is a link on How to and about - Org Insights

    docs.microsoft.com/.../use-organization-insights-solution-view-instance-metrics

    2. Application Insights - You can use Azure Application Insights to get, track and monitor application performance / usage and availability data

    Here is a link to Application Insights

    azuremarketplace.microsoft.com/.../Microsoft.AppInsights

    Here is how to use it with Dynamics CRM / 365

    docs.microsoft.com/.../app-insights-sample-mscrm

    Hope this helps.

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