A while back a Developer created a custom solution for us. They have since left and it is throwing errors when trying to run this process.
Having a hard time figuring out where to start even looking - I'm not a developer. Can someone maybe point me in the right direction?
Unhandled exception:
Exception type: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]
Message: ISV code reduced the open transaction count. Custom plug-ins should not catch exceptions from OrganizationService calls and continue processing.Detail:
<OrganizationServiceFault xmlns:i="">www.w3.org/.../XMLSchema-instance" xmlns="">schemas.microsoft.com/.../Contracts">
<ActivityId>1127c9e1-4a11-4646-b82a-87032e374306</ActivityId>
<ErrorCode>-2146893812</ErrorCode>
<ErrorDetails xmlns:d2p1="">schemas.datacontract.org/.../System.Collections.Generic">
<KeyValuePairOfstringanyType>
<d2p1:key>ApiExceptionSourceKey</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">Step/Microsoft.Crm.Extensibility.AsynchronousStep</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiOriginalExceptionKey</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">Microsoft.Crm.CrmException: ISV code reduced the open transaction count. Custom plug-ins should not catch exceptions from OrganizationService calls and continue processing.
at Microsoft.Crm.BusinessEntities.ExecutionContext.ThrowIfInvalidPluginTransaction(Int32 countThreshold)
at Microsoft.Crm.BusinessEntities.ExecutionContext.CommitTransaction(ProcessDependenciesOption option, FlushCacheOption flushOption)
at Microsoft.Crm.Extensibility.MessageProcessor.Execute(PipelineExecutionContext context)
at Microsoft.Crm.Extensibility.InternalMessageDispatcher.Execute(PipelineExecutionContext context)
at Microsoft.Crm.Extensibility.ExtensiblePlatformMessageDispatcher.Execute(PipelineExecutionContext pluginContext)
at Microsoft.Crm.Extensibility.ExtensiblePlatformMessageDispatcher.CreateWithInvocationSource(BusinessEntity entity, Int32 invocationSource, ExecutionContext context)
at Microsoft.Crm.BusinessEntities.BusinessProcessObject.<>c__DisplayClass224_0.<Create>b__0()
at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute[TResult](ILogger logger, EventId eventId, ActivityType activityType, Func`1 func, IEnumerable`1 additionalCustomProperties)
at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute[TResult](ILogger logger, XrmTelemetryActivityType activityType, Func`1 func)
at Microsoft.Crm.ObjectModel.AsyncOperationServiceInternal`1.Create(IBusinessEntity asyncOperation, ExecutionContext context, Boolean doPrivilegeCheck)
at Microsoft.Crm.ObjectModel.AsyncQueue.<>c__DisplayClass0_0.<Enqueue>b__0()
at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute[TResult](ILogger logger, EventId eventId, ActivityType activityType, Func`1 func, IEnumerable`1 additionalCustomProperties)
at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute[TResult](ILogger logger, XrmTelemetryActivityType activityType, Func`1 func)
at Microsoft.Crm.ObjectModel.AsyncQueue.Enqueue(AsyncRequest request, ExecutionContext context)
at Microsoft.Crm.Extensibility.AsynchronousStep.RouteToAsyncService(PipelineExecutionContext context)
at Microsoft.Crm.Extensibility.AsynchronousStep.Execute(PipelineExecutionContext context)
at Microsoft.Crm.Extensibility.SystemUserProxy.Execute(PipelineExecutionContext context)
at Microsoft.Crm.Extensibility.PipelineInstrumentationHelper.Execute(Boolean instrumentationEnabled, String stopwatchName, ExecuteWithInstrumentation action, PipelineExecutionContext context)
at Microsoft.Crm.Extensibility.Pipeline.<>c__DisplayClass6_0.<RunStep>b__0()</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiStepKey</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">7c72a20f-873a-e911-a975-000d3a18c732</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiDepthKey</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">3</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiActivityIdKey</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">1127c9e1-4a11-4646-b82a-87032e374306</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiPluginSolutionNameKey</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">System</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiStepSolutionNameKey</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">System</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiExceptionCategory</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">ClientError</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiExceptionMesageName</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">IsvTransactionCount</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiExceptionHttpStatusCode</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">400</d2p1:value>
</KeyValuePairOfstringanyType>
</ErrorDetails>
<HelpLink>go.microsoft.com/.../
<Message>ISV code reduced the open transaction count. Custom plug-ins should not catch exceptions from OrganizationService calls and continue processing.</Message>
<Timestamp>2021-02-11T18:40:33</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource>SdkClientError</ExceptionSource>
<InnerFault i:nil="true" />
<OriginalException>SdkClientError</OriginalException>
<TraceText i:nil="true" />
</OrganizationServiceFault>