web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Unanswered

Cannot sign in after completing all thinkable steps

(0) ShareShare
ReportReport
Posted on by 10

Hello

I am still unable to sign in on PC app after completing all the following steps:

- Purchased license (not trial)

- Assigned license to user in Admin Center

- Created and set up environment in Powerplatform

- Installed resources to environment in Powerplatform

- Assigned users in setting of environment in Powerplatform

- Assigned roles to users in setting of environment in Powerplatform

- Checked Firewall, all allow

- Tried reinstalling PC app

After completing all the above steps, I am still unable to sign in on PC app and get started..

After inputing account and password, it shows "Loading available instances", then it fails and shows "You need to sign up for Guides".

I have ran out of ideas on how to get myself started, please advise.

I have the same question (0)
  • Community Member Profile Picture
    on at

    Hi howardtian,

    Maybe you can refer the following link: 

    https://docs.microsoft.com/en-us/dynamics365/mixed-reality/guides/known-issues#i-cant-sign-in 

  • howardtian Profile Picture
    10 on at

    Hi Leah,

    Thank you for your reply.

    However, if you have read my first post, you should notice that I have already went through the documentation and did all the steps and still cannot sign in..

    I have also tried the Help&Support in the Powerplatform, but the Virtual also gets me nowhere..

  • Community Member Profile Picture
    on at

    Hi howardtian,

    If you want to open ticket for Microsoft support, you need  ask an engineer for help instead Virtual.

    Move to Details tab to populate information, not open virtual agent.

    pastedimage1659602080848v1.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Launch!

Jump in, show your community spirit, and win prizes!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the May Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Abhilash Warrier Profile Picture

Abhilash Warrier 51 Super User 2026 Season 1

#1
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 51 Most Valuable Professional

#3
Nagaraju_Matta Profile Picture

Nagaraju_Matta 50

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans