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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Dynamics 2018 new clie...
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Dynamics 2018 new client install error "There was a problem ascertaining product version information"

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Posted on by OldCityCat 25

I ran GP Utilities after installing GP2018 and running the latest update of 18.5.1596

I received this error.

Here is the list of errors in the log file.

Failure encountered ON 5/31/2023 at 7:44:49 AM. Error: You are attempting to configure an older version of product 1911. Database 18.4.35 Code 18.3.31.

Failure encountered ON 5/31/2023 at 7:44:49 AM. Error: You are attempting to configure an older version of product 4522. Database 18.4.35 Code 18.3.31.

Failure encountered ON 5/31/2023 at 7:44:49 AM. Error: You are attempting to configure an older version of product 4933. Database 18.4.33 Code 18.3.31.

Failure encountered ON 5/31/2023 at 7:44:49 AM. Error: You are attempting to configure an older version of product 4955. Database 18.4.33 Code 18.3.31.

Failure encountered ON 5/31/2023 at 7:44:49 AM. Error: You are attempting to configure an older version of product 1911. Database 18.4.35 Code 18.3.31.

Failure encountered ON 5/31/2023 at 7:44:49 AM. Error: You are attempting to configure an older version of product 4522. Database 18.4.35 Code 18.3.31.

Failure encountered ON 5/31/2023 at 7:44:49 AM. Error: You are attempting to configure an older version of product 4933. Database 18.4.33 Code 18.3.31.

Failure encountered ON 5/31/2023 at 7:44:49 AM. Error: You are attempting to configure an older version of product 4955. Database 18.4.33 Code 18.3.31.

Failure encountered ON 5/31/2023 at 7:44:49 AM. Error: Product 1911 does not support upgrading from version 18.4.35.

Failure encountered ON 5/31/2023 at 7:44:50 AM. Error: Product 4522 does not support upgrading from version 18.4.35.

Failure encountered ON 5/31/2023 at 7:44:50 AM. Error: Product 4933 does not support upgrading from version 18.4.33.

Failure encountered ON 5/31/2023 at 7:44:50 AM. Error: Product 4955 does not support upgrading from version 18.4.33.

Failure encountered ON 5/31/2023 at 7:44:50 AM. Error: Product 1911 does not support upgrading from version 18.4.35.

Failure encountered ON 5/31/2023 at 7:44:50 AM. Error: Product 4522 does not support upgrading from version 18.4.35.

Failure encountered ON 5/31/2023 at 7:44:50 AM. Error: Product 4933 does not support upgrading from version 18.4.33.

Failure encountered ON 5/31/2023 at 7:44:50 AM. Error: Product 4955 does not support upgrading from version 18.4.33.

I have had no luck finding any resolution to complete the install.

Thank you in advance for any and all suggestions.

Categories:
Microsoft Dynamics GP
  • Rickelkio Profile Picture
    Rickelkio 11 on at
    Dynamics 2018 new client install error "There was a problem ascertaining product version information"
    Verify system requirements, ensure that your system meets the minimum requirements for installing Dynamics 2018. Check the official documentation or the system requirements provided by Microsoft to confirm compatibility with your operating system, hardware, and other prerequisites. Check installation media, if you are installing Dynamics 2018 from physical media (DVD), ensure that the disc is clean and free from scratches or damage. If possible, try installing from a different installation source or consider downloading the installation files from the official Microsoft website to rule out any issues with the media. Disable antivirus/firewall, temporarily disable any antivirus or firewall software running on your system during the installation process. Sometimes, security software can interfere with the installation and cause errors. Remember to re-enable the antivirus/firewall after the installation is complete. Run installation as administrator, right-click on the installer executable file and select "Run as administrator" to ensure that the installation has the necessary permissions to access system resources and make changes. This can help overcome any permission-related issues that might be causing the error. Check installation logs, during the installation process, logs are generated that can provide more detailed information about the error. Locate the installation logs (usually saved in a specific directory) and examine them for any specific error messages or clues about what might be causing the issue. This information can help in troubleshooting or contacting Microsoft support for assistance. Repair or reinstall components, if the issue persists, you can try repairing or reinstalling certain components that are necessary for the Dynamics 2018 installation. This includes components like .NET Framework, Visual C++ Redistributables, or any other prerequisites mentioned in the installation documentation. Contact Microsoft Support, if none of the above steps resolve the issue, it is recommended to reach out to Microsoft Support or the Dynamics 2018 support team for further assistance. Provide them with the details of the error message and any relevant logs for a more targeted troubleshooting approach.
  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: Dynamics 2018 new client install error "There was a problem ascertaining product version information"

    Those are before the switchover to Integrity Data. The latest DVD does not have those anymore.If you can use that version you are good. If you are going to upgrade to GP 18.5 you will need to contact integrity Data for the code.

  • OldCityCat Profile Picture
    OldCityCat 25 on at
    RE: Dynamics 2018 new client install error "There was a problem ascertaining product version information"

    Joe,

    First thank you for you response, It did help resolve the issue with the install.

    I reinstalled the client without HR & HR + Payroll Suite, applied 3 update, ran GP utilities without error.

    What puzzles me is, I'm using this DVD MDGPFALL2020_DVD_ENUS with a file date 9/15/2021 from our original upgrade to GP2018

    So why would this DVD have the newer HR & HR + Payroll Suite products?

    FYI

    These products are currently installed and in use. Products list from the Dynamics.set file.

    21
    0
    Microsoft Dynamics GP
    309
    Fixed Assets
    414
    Human Resources
    949
    FieldService
    1042
    Interfund Management
    1428
    Electronic Reconcile
    1493
    SmartList
    1632
    Cash Flow Management
    1838
    Technical Service Tools
    1878
    Excel-Based Budgeting
    1911
    HRM Solution Series
    2277
    Purchase Order Enhancements
    2416
    Control Account Management
    2547
    Enhanced Commitment Management
    2992
    CopierSeries
    3104
    Advanced Security
    3278
    Report Scheduler
    4522
    Payroll Integration to Payable
    4933
    Certification Manager
    4955
    Employee Health and Wellness
    5597
    HITB Report

    Thank you again for your time.

    Gil

  • Rickelkio Profile Picture
    Rickelkio 11 on at
    RE: Dynamics 2018 new client install error "There was a problem ascertaining product version information"

    The mistake message "There was an issue learning item form data" during another client establishment of Elements 2018 regularly demonstrates an issue with the establishment interaction or the establishment media. The following are a couple investigating steps you can attempt: Check establishment media: Guarantee that the establishment media you are utilizing is legitimate and not undermined. In the event that you got the media from a seller or download, take a stab at redownloading it or getting a new duplicate to preclude any expected issues with the establishment records. Actually look at framework necessities: Ensure that your framework meets the base prerequisites for introducing Elements 2018. Actually take a look at the framework particulars, working framework variant, and different requirements indicated by Microsoft for the establishment. Run the establishment as a head: Right-click on the establishment executable and select "Run as overseer" to guarantee that the establishment interaction has the important honors to get to framework assets and play out the establishment. Debilitate antivirus or security programming: Briefly impair any antivirus or security programming running on your framework during the establishment cycle. Mybkexperience In some cases, these applications can obstruct the establishment and cause issues. Recollect to re-empower them once the establishment is finished. Tidy up past establishment remainders: In the event that you had a past bombed establishment endeavor, try to eliminate any leftovers or hints of the past establishment from your framework. Utilize the Control Board or any proper cleanup devices given by Microsoft to guarantee a spotless establishment climate. Attempt an alternate establishment technique: On the off chance that you are introducing from an actual media (DVD), take a stab at making a bootable USB drive and introduce from that all things considered. On the other hand, in the event that you are introducing from an organization share, duplicate the establishment documents to a nearby registry and endeavor the establishment once more. Contact Microsoft support: On the off chance that the issue continues, it's prescribed to connect with Microsoft support for additional help. They can give explicit direction and investigating steps in light of your current circumstance and the mistake message you are experiencing. While reaching support, try to give them nitty gritty data about your framework determinations, the particular mistake message you are getting, and any pertinent establishment logs or blunder codes. This will help them in diagnosing the issue all the more precisely and giving an answer.

  • Joseph Markovich Profile Picture
    Joseph Markovich 3,900 on at
    RE: Dynamics 2018 new client install error "There was a problem ascertaining product version information"

    These product IDs are for the HR and Payroll Suite features that Microsoft stopped supporting and it went back to Integrity Data. Are you using these features?

    There was a new DVD released and a service pack in March 2022 about these changes. It was an update to GP to version 18.4.1436.

    community.dynamics.com/.../microsoft-dynamics-gp-march-2022-hotfix-now-available

    Joe

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