web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Dynamics 365 general forum / Is the search preview ...
Dynamics 365 general forum

Is the search preview when creating a rule, accurate?

(0) ShareShare
ReportReport
Posted on by Community Member

Hello,

I am setting a keyword search rule. When hitting apply to see if I am meeting the quota check, I see different posts that do not seem to match the rules I have just configured. More specifically I see a lot of twitter posts that seem to be triggered because of a hashtag keyword but the do not contain any of the inclusions keywords.

Could it be that the hashtag keywords work differently for all other keywords?

I cannot find any evidence of hashtags working differently on the documentation.

Unless the preview of my search rule is not so accurate, as I would expect.

Anyone facing similar issue?

I have the same question (0)
  • Verified answer
    Claus Jakobsen Profile Picture
    Claus Jakobsen 30 on at

    Hi,

    Unfortunately, you have stumbled across a minor inconvenience in our product where the preview and quota checking functionality for keyword searches are not behaving completely correct for hashtags. This is limited to the setup of keyword searches where as the actual acquisition of posts are behaving as expected.

    We will be looking into fixing this problem but can as of now not promise when we will have a fix ready.

  • Community Member Profile Picture
    Community Member on at

    Thank you for clarifying this Claus. Is there a "known issues" page like there is for Windows/Office versions? If not, creating one would be really helpful.

    I don't really mind the preview showing wrong results but if the quota is mistakenly counting those hashtags I cannot set up my search.

  • Claus Jakobsen Profile Picture
    Claus Jakobsen 30 on at

    You can find information about known issues here https://docs.microsoft.com/en-us/dynamics365/customer-engagement/social-engagement/readme

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard > Dynamics 365 general

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans