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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Is it possible to have a lead created when an email is received by a shared mailbox

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Posted on by 6
So I have setup a channel where emails are converted to cases automatically. 
I was wondering if there was some kind of flow similar to this for lead creation ? I know I can setup a microsoft form and have leads created this way. 
But also keen to see if it's possible to have leads created when an email is received to a shared mailbox. 
I just cant seem to confirm if it's doable or not. 
I have the same question (0)
  • Suggested answer
    MichaelFo96 Profile Picture
    120 on at
    Hello
     
    you can try to build a flow and use the following trigger:
     
     
    The next steps in the flow could be to search/create contacts based on the information in the email header and create a new lead.
     

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