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Pasting URL into Email default to "mailto" type link

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Posted on by MattD_JMX

We just noticed that when users paste a copied URL into an email on D355 Sales CRM, the default link type is "Email" so the link has "mailto:" embedded at the start of it. This seems to have just started happening as I checked some old email records and the url links are the normal "URL" type. They are using Chrome browser. I was able to replicate the issue, but when using Edge, this does not happen. That leads me to believe that this might be a Chrome issue, but I cannot find any settings in Chrome to change this behavior. Anyone else experiencing this of have any ideas on how to correct this?

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Haig Liu Microsoft Employee on at

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RE: Pasting URL into Email default to "mailto" type link

Hi MattD_JMX,

Unlike edge browser, chrome browser has no default settings.
But you can use extensions:

https://chrome.google.com/webstore/detail/format-link/pocemhmkmchpgamlnocemnbhlcjcbjgg