customer self service portal disappear

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Hey i try to configure my self-service portal but after i add few users it just disappear and now i dont have the option of customer self service

you can see in the pic that i have all the other but my customer self service gone it done show in my inactive

a few days ago i have also a customer self service portal any suggestion?

i try to restart the portal but no luck.

and i cant reset or restore the portal because all the impotent data that change in the last days and also the restore point that i have now all in the same situation

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LuHao 40,886 on at

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RE: customer self service portal disappear

Hi bar,

I recommend that you raise a Microsoft support ticket for professional help.

Best Regards,

Lu Hao
Community Member on at

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RE: customer self service portal disappear

it is wont help because i don't have it in my inactive.

also i try to install again the customer self service but it stuck on pending

i also try to restart the portal and i try also to update my Dynamics 365 instance and it have been over 24H and it still stuck and nothing happened any advice?

is there something i need to do to make it happened ? maybe log off all the dynamic users?
LuHao 40,886 on at

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RE: customer self service portal disappear

Hi bar,

Select the Inactive Websites view.

Select Customer Self-Service, then click the ACTIVATE button on the command bar.

Finally, back to the Active Websites view, the Customer Self-Service has been activated.

Hope this helps.

Best Regards,

Lu Hao