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Dynamics 365 general forum

Is there a way to view other team member support tickets which was raised to Microsoft?

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Posted on by nkhemji 2

Is there a way to view other team member support tickets which was raised to Microsoft?

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Other Functionality
  • Suggested answer
    nkhemji Profile Picture
    nkhemji 2 on at
    RE: Is there a way to view other team member support tickets which was raised to Microsoft?

    Thanks for your reply.

  • Verified answer
    Johnny Gong Profile Picture
    Johnny Gong 6,482 on at
    RE: Is there a way to view other team member support tickets which was raised to Microsoft?

    Hi dyn365,

    Yes. MS recommend customer to raise support ticket from Power Platform Admin center if the issue is related with Dynamics Customer Engagement.

    While currently Power Platform Admin center(Preview) couldn't view all service requests including your colleagues under your tenant. I think this is by design and could be tracked in IDEA :  experience.dynamics.com/.../

    Thanks.

    Regards

    Johnny

  • nkhemji Profile Picture
    nkhemji 2 on at
    RE: Is there a way to view other team member support tickets which was raised to Microsoft?
    [deleted]
  • Suggested answer
    Johnny Gong Profile Picture
    Johnny Gong 6,482 on at
    RE: Is there a way to view other team member support tickets which was raised to Microsoft?

    Hi Dyn365,

    There are serveral ways to raise support tickets as following list:

    • Access to technical support is provided through one of the support plans included with Dynamics 365 or through one of the premium support plans. Submit a technical support request from the correct support portal for the product or service for which you need assistance (see the table earlier in this topic). To begin the support-request submission process:
    • From the Power Platform Admin center, select Help + support from the left navigation pane and then New support request from the top navigation.
    • From the Lifecycle Services portal, choose a project, select Support from the option list, and then select Submit an incident.
    • From Support for Business, select the Dynamics 365 product family followed by the specific Dynamics 365 product or service for which you need help.
    • From the Premier Portal, select New support request from the Support requests page navigation, enter your access ID and password or select your associated access ID, and proceed with your submission.
    • Access to subscription management and billing support is included with your Dynamics 365 Online subscription. To open a Billing and Subscription Management support request, sign in to the Microsoft 365 Portal, select the Admin app, and select the Support – New Support Request option from the left navigation. This provides access to the Need Help? pane, where you can type your Subscription Management question. If the recommended articles do not address your issue, select the Contact Support link at the bottom of the Need Help? pane and provide the additional information needed to submit the support request.

    As I known, you could see all tickets including other users under the same domain when you raise support tickets from Microsoft 365 Portal Admin.

    pastedimage1569305195970v1.png

    While this cannot be realized if you check the support ticket from  Power Platform Admin center's Help + support to view all service requests.

    So this function's availability still depends on your SR raising methods. Hope above would help/

    Regards

    Johnny 

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Is there a way to view other team member support tickets which was raised to Microsoft?

    Hi dyn365,

    You should be able to see them on LCS and in DevOps recorded as bugs.

    Best regards,

    Ludwig

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