Knowledgearticle views

(0) Share

Report

Posted on by nkhemji

Hi,

I'd like to create a report for no of views per article excluding the views by a specific user.

All the article views data is stored in Knowledgearticle views entity, however, the problem is that it keeps the summary data by day no by user.

Any idea how can this requirement be achieved?

Categories:

Knowledge Management

I have the same question (0)

All responses (2)

Answers (1)

Verified answer

Johnny Gong 6,482 Moderator on at

Like (0)

Report

Good day dyn365,

There's no OOB function to filter Knowledge article views by user or IP.

D365 Views to Track knowledge article analytics: [View:https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/customer-service-hub-user-guide-knowledge-article#track-knowledge-article-analytics:750:50]

KnowledgeArticleViews Entity Reference: [View:https://docs.microsoft.com/en-us/dynamics365/customer-engagement/developer/entities/knowledgearticleviews:750:50]

While I found one D365 App 'ClickDimensions' which seems could meet your request by collecting visitor's page view and access number internal or external by web tracking the Knowledge article url visits:

It has two entities which is 'Anonymous Visitors' and 'Visitors'.

'Anonymous Visitors' represents visitors that have visited your site, but have not been identified as a Lead or Contact.

'Visitors' contains information regarding all the visits Anonymous Visitors, Leads, or Contacts have made by visiting your website. Each Visit will contain all of the Page Views generated during that particular instance of a person accessing your website.

More details on ClickDimensions Web Tracking could be referred to this article:

https://support.clickdimensions.com/hc/en-us/articles/115001160674-Web-Analytics-Entities#tab1

Hope the above could help.

Regards

Johnny

Was this reply helpful? Yes No
nkhemji 2 on at

Like (0)

Report

Thanks

Was this reply helpful? Yes No