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Environmental DB data retention period upon guide license expiration

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Posted on by junwoo

The Guide and the REMOTE ASSIST license are being used by different instances of the same domain.

However, my guide license expires first, so I will not use it for a certain period of time and then use it again later.

If I continue to use the license of REMOTE ASSIST, will all the data in the environment DB of the guide be kept without being deleted during the period of use?

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junwoo 97 on at

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RE: Environmental DB data retention period upon guide license expiration

Have a nice day. Thank you for your answer.
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DavePinch on at

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RE: Environmental DB data retention period upon guide license expiration

Hi Junwoo, I advise opening a support ticket so a CSS engineer can examine your setup. They can look at factors such as your storage capacity, environment types, etc., and provide guidance on how to retain your data during the lapsed period. There are some considerations they can help with, namely:

Confirm you will have sufficient storage capacity after the Guides license expires. Guides and RA include a 10GB storage entitlement per tenant as described in the Dynamics 365 License Guide (warning: PDF download). You may need to temporarily purchase some capacity or free up some space. Also see this doc on how storage is allocated per tenant and how to check your environments: New Microsoft Dataverse storage capacity - Power Platform | Microsoft Docs.

Next, there is an automatic cleanup process for environments without a license. See Automatic cleanup of inactive environments - Power Platform | Microsoft Docs. Confirm with CSS what you need to do to ensure the environment is not marked for deletion.

Personally, I don't think you'll have to stress over this but given the importance of keeping data, get the definitive answer from CSS who can look at your setup. I'll follow up if I find any additional guidance or clarifications.