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Customer experience | Sales, Customer Insights,...
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Control form interface language

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Posted on by 5

Hey everyone

Can anyone tell me how to get the following working in CustomerVoice? I've tried it in Forms and there it seems to work. Is it a bug?

https://support.office.com/en-us/f1/topic/b282f9aa-0fe4-4290-b1e1-827a8a35ac27?showContactUsNav=False&ns=MICROSOFTFORMS&version=16

This link is even shown in the help tab in CustomerVoice, therefore it should work there as well.

Any help is appreciated and with best regards,
Daen

I have the same question (0)
  • Arjun N Profile Picture
    Microsoft Employee on at

    Hi Daen,

    To render a survey in a specified language using the lang parameter the format of the URL is : https://customervoice.microsoft.com/Pages/ResponsePage.aspx?id={surveyid}&lang={languagecode}

    example: https://customervoice.microsoft.com/Pages/ResponsePage.aspx?id=v4j5cvGGr0GRadsfafdar7878asdfa78asd121121v343&lang=de

    Hope this helps.

    Thanks,

    Customer Voice Team

  • Daen Profile Picture
    5 on at

    Hey Arjun

    I'm sorry, but it's not clear for me yet. Do mean that I need to add "&lang=de" to force the recipients using the German language? If so, I've tried it and my descriptions like "Select your answer" are still shown in English.

    Or is there something else to change?

    Thanks so far,

    Daen

  • Arjun N Profile Picture
    Microsoft Employee on at

    Hi Dean,

    Yes, appending the lang variable. the root customervoice url& lang (https://customervoice.microsoft.com/Pages/ResponsePage.aspx?id={surveyid}&lang={languagecode})

    Thanks,

    Customer Voice Team

  • Daen Profile Picture
    5 on at

    Hey Arjun

    I'm sorry, but this doesn't work for me. It does change the information text "Loading..." for whatever language I choose. But then the answer description stays in English.

    It gives me the feeling that this is a bug.

    Best regards,

    Daen

  • Arjun N Profile Picture
    Microsoft Employee on at

    Hi Dean,

    Can you open a support ticket with the details. Will look in to the issue you are facing.

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