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Service | Customer Service, Contact Center, Fie...
Answered

Customize knowledge article form.

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Posted on by 235

Hello CS Experts,

In the knowledge article for interactive experience form, there is the "attach files from" dropdown and the "origins allow list message".

Is it possible to hide these two components as they are not needed in the form.

Please see the image below:

6648.KBA.JPG

Regards,

Jolas365

I have the same question (0)
  • Verified answer
    Leco Lv Profile Picture
    Microsoft Employee on at

    Hi partner,

    For "origins allow list message" you can hide it in the corresponding knowledge article form. The method is as follows, please make sure you edit the correct form.

    Power Apps -> Data verse -> Tables -> Knowledge Article -> Forms -> Knowledge Article for Interactive experience

    pastedimage1667902136306v1.png

  • Jolas365 Profile Picture
    235 on at

    Hello Leco Lv ,

    Thank you very much.

    But do you know how to remove the "Attach files from" dropdown.

    I could not see an OOB way to do it?

    Regards,

    Jolas365

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