Knowledge Base Search - Unified Interface - No Pop Out or Full Screen Options

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Posted on by Akers

Hi,

The Knowledge base in Dynamics has always been problematic for us however we are hoping to use it now we have switched to the Unified Interface. We have enabled the KB Relevance Search on one of our forms, which initially looks good however the view is far too small. The KB's seem constrained to a small box shown in the screenshots below.

I noticed while reading some of the documentation there should be a pop out button however this is not displaying despite it being enabled in the form properties.

Any advice would be appreciated.

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Knowledge Management

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LeoAlt 16,331 Moderator on at

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RE: Knowledge Base Search - Unified Interface - No Pop Out or Full Screen Options

Hi partner,

It's a very strange thing that I found this DOC said that the pop out action is not supported now in D365 and I tried in my UCI which is the same situation like it said.

Only the actions are supported in KB base serch.

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/add-knowledge-base-search-control-forms

But I tried in classic client and this time the "pop out" button showed in the form and worked well.

Hope it helps.

Best Regards,

Leo