Disable Case Resolution Notification

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Posted on by JonesEA_2018

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Hello,

We just noticed that when a case is resolved a notification pops into activities. Unfortunately, it doesn't reference which case so it's useless. I found the form but I couldn't modify it or save as to create a new one.

Where do I find this notification so I can disable it?

Thanks,

Beth

Thanks!

Beth

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Activities

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Answers (1)

JonesEA_2018 250 on at

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RE: Disable Case Resolution Notification

Thanks, Abhishek.

I found them and deactivated them since without a case number or case title they're useless to us.
JonesEA_2018 250 on at

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RE: Disable Case Resolution Notification

Thanks, Alok.

This is good information that actually answers another question I had but not this one.
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Abhishek@CRM 70 on at

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RE: Disable Case Resolution Notification

You can disable activity feeds rules.

Go to Settings -> Activity Feeds Configuration

Open Incident record.

Review all the rules.

If Not required deactivate rules.
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Alok Singh 910 on at

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RE: Disable Case Resolution Notification

Hi Beth,

The case resolution entity is not available for customization and this is by design.

Either you can replace case resolution form with dialog as below

www.powerobjects.com/.../use-a-dialog-process-in-microsoft-dynamics-crm-to-replace-the-case-resolution-form

Or create your own custom case resolution html web resource and hide existing case resolution button

Here is another blog to achieve similar requirement

missdynamicscrm.blogspot.com/.../capturing-and-storing-case-resolution-case-entity-CRM.html