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Dynamics 365 Community / Forums / Customer Service forum / Disable Case Resolutio...
Customer Service forum

Disable Case Resolution Notification

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Posted on by JonesEA_2018 250

Hello,

We just noticed that when a case is resolved a notification pops into activities. Unfortunately, it doesn't reference which case so it's useless. I found the form but I couldn't modify it or save as to create a new one. 

Where do I find this notification so I can disable it?

Resolved-Case-Nofitication.JPG

Thanks,

Beth

Thanks!

Beth

Categories:
Activities
I have the same question (0)
  • Suggested answer
    Alok Singh Profile Picture
    Alok Singh 910 on at

    Hi Beth,

    The case resolution entity is not available for customization and this is by design.

    Either you can replace case resolution form with dialog as below

    www.powerobjects.com/.../use-a-dialog-process-in-microsoft-dynamics-crm-to-replace-the-case-resolution-form

    Or create your own custom case resolution html web resource and hide existing case resolution button

    Here is another blog to achieve similar requirement

    missdynamicscrm.blogspot.com/.../capturing-and-storing-case-resolution-case-entity-CRM.html

  • Verified answer
    Abhishek@CRM Profile Picture
    Abhishek@CRM 70 on at

    You can disable activity feeds rules.

    Go to Settings ->  Activity Feeds Configuration

    Open Incident record.

    Review all the rules.

    If Not required deactivate rules.

  • JonesEA_2018 Profile Picture
    JonesEA_2018 250 on at

    Thanks, Alok.  

    This is good information that actually answers another question I had but not this one.  

  • JonesEA_2018 Profile Picture
    JonesEA_2018 250 on at

    Thanks, Abhishek.

    I found them and deactivated them since without a case number or case title they're useless to us.

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