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Error Opening Contact Record: System.NullReferenceException: Object reference not set to an instance of an object.

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Posted on by ArdantHammer 370

I recently updated our sandbox instance to version 9. However, now whenever I try to open a contact I get an error:

System.NullReferenceException: Object reference not set to an instance of an object.

So far I get this error every time I try to open a contact even when it is outside the main window in a popup. I can create new contacts using the quick create but not the standard creation. I get this error before the form even loads. It does not seem like a standard JavaScript error, because it shows before any of the form is loading. Any ideas on what might cause this error?

  • Verified answer
    ArdantHammer Profile Picture
    ArdantHammer 370 on at
    RE: Error Opening Contact Record: System.NullReferenceException: Object reference not set to an instance of an object.

    This seems to be a local browser issue. I was able to open contact records in another browser and then was able to open it in Internet Explorer inprivate mode. I am getting another error when I open it InPrivate browser, but it is more descriptive.

  • ArdantHammer Profile Picture
    ArdantHammer 370 on at
    RE: Error Opening Contact Record: System.NullReferenceException: Object reference not set to an instance of an object.

    Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=9.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> System.NullReferenceException: Object reference not set to an instance of an object.

      at Microsoft.Crm.Application.Forms.FormDescriptorLoader.LoadCacheData(FormDescriptorCacheKey key, IOrganizationContext context)

      at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.CreateEntry(TKey key, IOrganizationContext context)

      at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.<>c__DisplayClass19_0.<LookupEntry>b__0()

      at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute(ILogger logger, EventId eventId, ActivityType activityType, Action action)

      at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute(ILogger logger, XrmTelemetryActivityType activityType, Action action)

      at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.LookupEntry(TKey key, IOrganizationContext context)

      at Microsoft.Crm.Application.Forms.FormDescriptorCache.GetFormDescriptor(Guid formId, IOrganizationContext context)

      at Microsoft.Crm.Application.Pages.Common.ReadLayoutPage.GetFormDescriptor()

      at Microsoft.Crm.Application.Pages.Common.ReadLayoutPage.ConfigurePage()

      at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)

      at Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e)

      at System.Web.UI.Control.PreRenderRecursiveInternal()

      at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

      at System.Web.UI.Page.HandleError(Exception e)

      at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

      at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

      at System.Web.UI.Page.ProcessRequest()

      at System.Web.UI.Page.ProcessRequest(HttpContext context)

      at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

      at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)

      at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #A378043CDetail:

    <OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance&quot; xmlns="schemas.microsoft.com/.../Contracts&quot;>

     <ActivityId>7d8b0f40-7a39-4302-bc72-7aa10964e5cf</ActivityId>

     <ErrorCode>-2147220970</ErrorCode>

     <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic&quot; />

     <Message>System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> System.NullReferenceException: Object reference not set to an instance of an object.

      at Microsoft.Crm.Application.Forms.FormDescriptorLoader.LoadCacheData(FormDescriptorCacheKey key, IOrganizationContext context)

      at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.CreateEntry(TKey key, IOrganizationContext context)

      at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.<>c__DisplayClass19_0.<LookupEntry>b__0()

      at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute(ILogger logger, EventId eventId, ActivityType activityType, Action action)

      at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute(ILogger logger, XrmTelemetryActivityType activityType, Action action)

      at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.LookupEntry(TKey key, IOrganizationContext context)

      at Microsoft.Crm.Application.Forms.FormDescriptorCache.GetFormDescriptor(Guid formId, IOrganizationContext context)

      at Microsoft.Crm.Application.Pages.Common.ReadLayoutPage.GetFormDescriptor()

      at Microsoft.Crm.Application.Pages.Common.ReadLayoutPage.ConfigurePage()

      at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)

      at Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e)

      at System.Web.UI.Control.PreRenderRecursiveInternal()

      at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

      at System.Web.UI.Page.HandleError(Exception e)

      at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

      at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

      at System.Web.UI.Page.ProcessRequest()

      at System.Web.UI.Page.ProcessRequest(HttpContext context)

      at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

      at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)

      at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #A378043C</Message>

     <Timestamp>2018-08-01T17:12:01.3597599Z</Timestamp>

     <ExceptionRetriable>false</ExceptionRetriable>

     <ExceptionSource i:nil="true" />

     <InnerFault>

       <ActivityId>7d8b0f40-7a39-4302-bc72-7aa10964e5cf</ActivityId>

  • Psyionic Profile Picture
    Psyionic 195 on at
    RE: Error Opening Contact Record: System.NullReferenceException: Object reference not set to an instance of an object.

    Hi John,

    In the error window do you have the ability to download log file? If you can do it can you please share it here. It might help to identify the problem.

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