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Dynamics 365 Community / Forums / Dynamics 365 general forum / Slow Performance on Ma...
Dynamics 365 general forum

Slow Performance on Mac with Dynamics 365

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Posted on by Maks S. 5

Hi all,

we have a potential customer who is interested in a CRM software.

(Not necessarily Dynamics CRM)

 

The main part of the employees works with a Mac as OS.

We provided the customer with a trial of Dynamcis 365 and

the feedback is that the perfomance is very bad/slow in Dynamics 365, when using a Mac.

Other CRM systems like Salesforce work quite fine.

 

Is this a known issues that can occur on Mac's?

Is there anything I can suggest that they can attempt to improve the performance?

 

There isn't a lot of time to analyze or to open a case for this,

because the decision for a new CRM is about to happen.

 

I would be glad for any kind of advice.

Thanks.

Categories:
Other Functionality
Integration with Other Products
  • Suggested answer
    Priyesh Profile Picture
    Priyesh 7,396 User Group Leader on at
    RE: Slow Performance on Mac with Dynamics 365

    Hi,

    It could be you are located on a different region than your Dynamics instance.

    Meanwhile, you can check diagnostics here and send it to your network administrator - d365demystified.com/.../run-dynamics-365-diagnostics-to-check-network-latency

    Hope this helps

  • Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: Slow Performance on Mac with Dynamics 365

    Hi,

    are you using crm online?

    If yes,can you check where is the crm region?

  • Maks S. Profile Picture
    Maks S. 5 on at
    RE: Slow Performance on Mac with Dynamics 365

    Hi,

    as I mentioned they have no problems using other CRM-Systems like Salesforce.

    So points 1-2 I wouldn't be able to argue in my favor.

    Why should they invest any time or resources to analyze anti-virus or firewall settings or upgrade their machines,internet connection if other CRM-Systems work fine.

    Point 3:

    They worked quite a while with Dynamics 365, so it can't be a cache thing.

  • Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: Slow Performance on Mac with Dynamics 365

    Hi,

    1.) Could it be the network bandwith in your client environment is not good enough?

    - did you ask your client try in different machines?

    2.) Client's company policy? such as anti-virus , firewall and etc.

    3.) is this the first time your client use CRM?

    - if yes, It might need some time to cache the things. Let's try few more time and see what is happening.

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