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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Question Step Responses
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Question Step Responses

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Posted on by XR_Fan 7

Is there a way to have more than 3 responses n the question step? 

  • Suggested answer
    DavePinch Profile Picture
    DavePinch on at
    RE: Question Step Responses

    Not directly. Remy mentioned one workaround (using triggers). Alternately you can chain multiple question steps together.

  • Remy Rouinvy Profile Picture
    Remy Rouinvy 243 on at
    RE: Question Step Responses

    Hi,

    In theory you can't have more than 3 responses on a question step.

    BUT you can bypass this limitations by using the holographic triggers to have more than 3 responses.

    In fact you can have a maximum of 11 responses.

    Regards,

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