You should specify a parent contact or account Dynamics CRM

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Posted on by Community Member Microsoft Employee

I am trying to create a new incident through postman in Dynamics CRM but I am getting the following error :

You should specify a parent contact or account

Which I assumed that is asking for customerid to be sent so I added it on post man like:

{
    "description": "Test",
    "ed_egresssenttorentadmin": true, 
    "note['_customerid_value@odata.bind']":"f686f062-e542-e811-a955-000d3ab27a43",
    "note['_ownerid_value@odata.bind']":"a7b7fcb7-a64e-e811-a96f-000d3ab384bc"
}

but I still get the same error, any idea on how to set account id when creating a new incident ?

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Arun Vinoth 11,613 on at

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RE: You should specify a parent contact or account Dynamics CRM

Like I answered in SO, please test with basic payload first, then include your custom attributes the same way.

[View:https://stackoverflow.com/a/51727311/7920473]
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Adrian Begovich 21,009 Super User 2024 Season 2 on at

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RE: You should specify a parent contact or account Dynamics CRM

Hi LeoDynamics,

This article explains how to create an entity using the Web API.

For creating incidents with the Web API, you will need to create with association, and specify a parent contact or account.

Here is an example of a Web API request. Where GUID is the GUID of a contact or account, and only one of the customerid lines should be used.

POST http://[Organization URI]/api/data/v9.0/incidents HTTP/1.1 Content-Type: application/json OData-MaxVersion: 4.0 OData-Version: 4.0 { "description": "Test", "customerid@odata.bind": "http://[Organization URI]/api/data/v9.0/contacts(GUID)",
"customerid@odata.bind": "http://[Organization URI]/api/data/v9.0/accounts(GUID)" }