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Special characters in field display name causing problems in mail body

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Posted on by DexterFishpaw 45

Hi Everyone,

I'm having a bit of a problem with the German special character "ß". The display name for a field we're using contains this character, and when I'm trying to reference this field (with a lookup) in a workflow that creates an e-mail, then save the step, broken HTML appears in the form. This is only visible after saving and then reopening the step of the workflow that creates and sends the e-mail.

The broken HTML code looks like this:

[...]

This mail body contains a lookup:  " title="{Field name containing ß (Instance)}" style="display: inline;">

[...]

Manually removing this broken HTML and then saving just causes more broken HTML to appear.

Avoiding special characters in our display names entirely would be kind of a pain. Is there any way to avoid this error?

I hope I gave enough info, please tell me if you need more.

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  • Arun_CRM Profile Picture
    Arun_CRM 15 on at
    RE: Special characters in field display name causing problems in mail body

    In Case, if its not a field value.Its just a template content how can we proceed?

  • CorneliaGermany Profile Picture
    CorneliaGermany 35 on at
    RE: Special characters in field display name causing problems in mail body

    Same problem here. For example:

       Grüße an {name(customer(Account))}

    will destroy the whole text with HTML fragments after saving the form. It only happens when I combine text (containing character "ß") with a workflow reference e.g.  {name(customer(Account))}

    Using "ss" instead of "ß" is a spelling error for some words (e.g. for "Straße" (street) or "Grüße" (greetings).

    Using HTML didn't work (I tried "Grüße an", the result was Grüße an)

    I found the following workaround:

    First create (or update) the record with only the text in the string field. So in my example, the field "Subject" only contains:

       Grüße an

    Then update the record once again as follows (in my example the the field's name is 'Subject', the entity is Task):

    Put into the Subject field:

       {Subject(Task))} {name(customer(Account))}

    This will result e.g. in the following string:

       Grüße an Beispielfirma GmbH

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