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Hello, we have clients who capture videos on their mobile phones to quickly get content to build out their guides and we have found that when they record in portrait mode Guides will automatically rotate these videos into landscape mode when they are uploaded to the Desktop Application.
Is this the intended behavior of Guides, or is it a bug? Asking so we can adjust our client training as needed if this is intended behavior, or determining if this needs to be reported as a bug.
Hi Andrew, this is Dave Pinch from the Guides team. You should not be seeing that behaviour and I would like to help diagnose it.
First, can you first confirm that you (or your clients) are running the latest version of Guides?
Next, are you seeing the incorrect orientation on both the HoloLens and PC apps?
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Finally, I am wondering if you are able to share a copy of a small video that shows the behaviour (or asks permission from a client)? If so, please use Feedback Hub as described below. There is a step in the feedback process that will allow you to add an attachment.
community.dynamics.com/.../how-to-submit-guides-repro-steps-telemetry-through-windows-feedback-hub
If that doesn't work, let me know I'll find a different way. When submitting feedback, make a note of the title or any ID is given to you and send it to me (reply or IM). That way I can find look it up and get it routed to us faster.
Also, if anyone else has experienced this issue, please let me know because more data points will help.
Great question, Ken and thank you for giving Andrew a temporary workaround. Ideally we properly recognize any encodings, metadata, etc. without manual intervention required. If you have examples showing unexpected behavior, I would love to get a clip so we can investigate.
Hi Andrew, this is Dave Pinch from the Guides team. You should not be seeing that behavior and I would like to help diagnose.
First, can you first confirm that you (or your clients) are running the latest version of Guides?
Next, are you seeing the incorrect orientation on both the HoloLens and PC apps?
Finally, I am wondering if you are able to share a copy of a small video that shows the behavior (or ask permission from a client)? If so, please use Feedback Hub as described below. There is a step in the feedback process that will allow you to add an attachment.
community.dynamics.com/.../how-to-submit-guides-repro-steps-telemetry-through-windows-feedback-hub
If that doesn't work, let me know I'll find a different way. When submitting feedback, make a note of the title or any ID given to you and send to me (reply or IM). That way I can find look it up and get it routed to us faster.
Also, if anyone else has experienced this issue, please let me know because more data points will help.
Agreed it needs to be looked at.
The question for the Guides Team is does the embedded player needed to be updated to support the feature/read the video meta tags. Or, do they have to pop the hood on Guides to allow manual selection of video/photo orientation after importation. I will be curious to see their response.
Hi Ken, this particular client is using a mix of Android and iPhones and they are using the inbuilt video recorder that is part of their default camera application.
I also think you are likely correct and this can be resolved by a quick pass through adobe premiere, however this issue needs to be explored because we have clients who do not have video editing capabilities and only use their mobile devices to capture and cut videos. While we assist them with video editing and effects where needed, understanding how to avoid this issue so they can go on to create guides internally on their own is important.
The solution you suggested is something we are already familiar with, and you can in fact provide different aspect ratio videos for Guides, but the auto rotation of portrait mode videos was something we hadn't seen before.
Andrew,
Just for clarification what phones are they using? What app are they recording with? i.e. I don't really need to know but I am guessing its mostly Apple phones.
The company I work for has a huge professional video department and we have a huge service field. The service field is totally unaware of the meta-tags and data that get coded into phone videos (particularly Apple) they send into our help lab. We often, have to run videos back through Adobe Premiere if we want to hard change orientation.
I am guessing its not a bug, i'm thinking that Guides is a little lighter on code (or older code) and is simply playing back based on aspect ratio. The the concept of correctly picking a video orientation wasn't seen as an issue i.e. if the HL2 is horizontal, then your horizontal and you have bigger issues.
This could be tested out but taking one of these phone videos, running it through Adobe Premiere to change its aspects ratio, and then stick it back into Guides The resulting video would still play in landscape mode but be seen as a Portrait video to the user, i.e. like on youtube where its landscape with just blackspace on either side of the Portrait video.
So I'm thinking it would need to be an enhancement to reflect how the real world is generating content vs a bug.
Ken
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