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Prerequisites Dynamics 365 Customer Service

Posted on by 5

Hello Community,

Are there any prerequisites in installing Dynamics 365 Customer Service ?

  • Jaamilah Profile Picture
    Jaamilah 5 on at
    RE: Prerequisites Dynamics 365 Customer Service

    Thank you for your answer.

    I have another question. If I purchase the license Customer service edition entreprise, is there specific license according to the profil of the user (admin, supervisors, operators ) ??

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Prerequisites Dynamics 365 Customer Service

    Hi Jaamilah,

    To install Dynamics 365 Customer Service, you need to purchase Professional or Enterprise licences.

    Customer Service Pricing | Microsoft Dynamics 365

    If you want to use Customer workspace, please refer to this doc: Customer Service workspace system requirements | Microsoft Docs

    This is Omnichannel requirement: Omnichannel for Customer Service system requirements | Microsoft Docs

    You can start with a free trial here:

    Sign up for a free trial - Dynamics 365 Customer Service | Microsoft Docs

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