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Hello Community,
Are there any prerequisites in installing Dynamics 365 Customer Service ?
Hi Jaamilah，
To install Dynamics 365 Customer Service, you need to purchase Professional or Enterprise licences.
Customer Service Pricing | Microsoft Dynamics 365
If you want to use Customer workspace, please refer to this doc: Customer Service workspace system requirements | Microsoft Docs
This is Omnichannel requirement: Omnichannel for Customer Service system requirements | Microsoft Docs
You can start with a free trial here:
Sign up for a free trial - Dynamics 365 Customer Service | Microsoft Docs
Thank you for your answer.
I have another question. If I purchase the license Customer service edition entreprise, is there specific license according to the profil of the user (admin, supervisors, operators ) ??
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