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Dynamics 365 general forum

Users including Administrator can not access Dynamics CRM

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Posted on by Community Member Microsoft Employee

Hi 

I have just been reported where users are not able to sign into CRM they see the following error

CRM-Error.PNG

Any suggestions will highly be appreciated. 

Thanks

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  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Users including Administrator can not access Dynamics CRM

    Hi Mohsin,

    Its is a known issue which is happening for few of our clients as well. Microsoft has confirmed it as a known issue and they are working on this.

    Hope this helps.

  • Suggested answer
    Arun Vinoth Profile Picture
    Arun Vinoth 11,613 on at
    RE: Users including Administrator can not access Dynamics CRM

    Open F12 browser developer toolbar & check for any script errors in console.

    Isolate the rootcause of the issue by trying in different machine/browser/user/roles/entities/etc.

    If you have any script in form/ribbon, disable the event handlers & check.

    You can put breakpoints in form load, add debugger & dig further.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Users including Administrator can not access Dynamics CRM

    Thanks Ben

    Created the ticket and tried using Incognito mode but didnt work.

    Thanks

  • Ben T Profile Picture
    Ben T 777 on at
    RE: Users including Administrator can not access Dynamics CRM

    Go to Dynamics Admin portal and open a ticket with Microsoft Dynamics support team. You can also try clearing the browser cache or opening in Google Chrome incognito mode to see if that helps. 

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