web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Consent contact point ...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Consent contact point preference related script error onLoad of contact form for all users in Marketing app?

(0) ShareShare
ReportReport
Posted on by dynamicallyndsey 10

When opening a contact form in the Marketing app, we are getting the following script error:

TypeError: Cannot read properties of null (reading 'sections')
at Module.<anonymous>  (https://orgname.crm.dynamics.com/........./webresources/msdynmkt_Consent.CrmWebResources:252:12202)
at Generator.next (<anonymous>)
at a (https://orgname.crm.dynamics.com/............/webresources/msdynmkt_Consent.CrmWebResources:252:92)

Error Details:
Event Name: onload
Function Name: Consent.checkContactPointPreferenceVisibility
Web Resource Name: msdynmkt_Consent.CrmWebResources
Solution Name: DynamicsMKT_Consent
Publisher Name: DynamicsMKT

Anyone know what is causing this and how to fix this?

I have the same question (0)
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at

    Hi Partner,

    Please ensure you are using the latest version of Marketing, as fixes have been recently pushed to address this issue. 

    https://learn.microsoft.com/en-us/dynamics365/marketing/apply-updates 

    To check for the new Dynamics 365 Marketing updates, from the marketing settings page and from the overview section, click on the versions.

    pastedimage1676346804876v2.png

  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at

    Hi Partner,

    Have any updates?

    Please feel free to contact me if you have any questions!

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 83 Super User 2025 Season 2

#2
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 49 Most Valuable Professional

#3
#ManoVerse Profile Picture

#ManoVerse 40

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans