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Consent contact point preference related script error onLoad of contact form for all users in Marketing app?

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Posted on by dynamicallyndsey

When opening a contact form in the Marketing app, we are getting the following script error:

TypeError: Cannot read properties of null (reading 'sections')
at Module.<anonymous> (https://orgname.crm.dynamics.com/........./webresources/msdynmkt_Consent.CrmWebResources:252:12202)
at Generator.next (<anonymous>)
at a (https://orgname.crm.dynamics.com/............/webresources/msdynmkt_Consent.CrmWebResources:252:92)

Error Details:
Event Name: onload
Function Name: Consent.checkContactPointPreferenceVisibility
Web Resource Name: msdynmkt_Consent.CrmWebResources
Solution Name: DynamicsMKT_Consent
Publisher Name: DynamicsMKT

Anyone know what is causing this and how to fix this?

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Leah Ju Microsoft Employee on at

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RE: Consent contact point preference related script error onLoad of contact form for all users in Marketing app?

Hi Partner,

Have any updates?

Please feel free to contact me if you have any questions!
Suggested answer

Leah Ju Microsoft Employee on at

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RE: Consent contact point preference related script error onLoad of contact form for all users in Marketing app?

Hi Partner,

Please ensure you are using the latest version of Marketing, as fixes have been recently pushed to address this issue.

https://learn.microsoft.com/en-us/dynamics365/marketing/apply-updates

To check for the new Dynamics 365 Marketing updates, from the marketing settings page and from the overview section, click on the versions.