Issue with Command Bar + IE 11

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Posted on by Clayton Fetzer

After updating to v9, we are running into some issues for IE11 users. Our solution contains a custom button on the command bar for the case entity. This button is no longer working with IE11 after the update. It is working as intended in Chrome, Firefox, and Edge.

We have a custom command with javascript connected to this button, but this javascript doesn't appear to be reached in IE11. I tested this by adding the debugger; keyword to the top of the command method... debugger does not hit the breakpoint. Not even when all other code in the method is commented out.

Has anyone ran into similar issues with IE11? Please let me know if you have!

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Clayton Fetzer on at

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RE: Issue with Command Bar + IE 11

Please ignore duplicate reply, as form did not give notification that submission was successful
Clayton Fetzer on at

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RE: Issue with Command Bar + IE 11

Thanks for the attention! I have tried all these already.

A shortened version of my WebResource code is below. The customized button is hooked up to the ribbon_ResolveCaseScript function.

var MyCompany= MyCompany || {};

MyCompany.Crm = MyCompany.Crm || {};

MyCompany.Crm.Entities = MyCompany.Crm.Entities || {};

Type.registerNamespace("Mscrm");

Mscrm.CustomActions = function () { };

Mscrm.CustomUtilities = function () { };

Mscrm.CustomUtilities.DialogConfirmStrings = function () { };

(function () {

"use strict";

MyCompany.Crm.Entities.Case = {

DAYS_TO_INITIAL_LETTER_SENT: "new_daystoinitiallettersent",

DAYS_TO_RESOLUTION: "new_daystoresolved",

DATE_CASE_OPENED: "myc_datecaseopened",

INITIAL_LETTER_SENT: "myc_actualinitialresolutiondate",

FINAL_LETTER_SENT: "myc_actualfinalresolutiondate",

RESOLVED_IN_20_BUSINESS_DAYS: "myc_resolvedin20businessdays",

TWENTY_BUSINESS_DAYS: "myc_targetresolution20businessdaysdate",

DATE_OPENED: "myc_datecaseopened",

ribbonClose: false,

STATE_CODE: "statecode",

STATE_CODE_RESOLVED: 1,

STATE_CODE_CANCELED: 2,

STATUS_CODE: "statuscode",

STATUS_CODE_CLOSED: 854980008,

STATUS_CODE_PROBLEM_RESOLVED: 5,

STATUS_CODE_NOTIFIED_DEPARTMENT: 854980009,

STATUS_CODE_NO_IMMEDIATE_ACTION_REQUIRED: 854980010,

CASE_LOGICALNAME: "incident",

RESOLVED_ON: "myc_resolvedon",

RESOLUTION_TYPE: "myc_resolutiontype",

RESOLUTION_TYPE_PROBLEM_RESOLVED: 854980000,

RESOLUTION_TYPE_NOTIFIED_DEPARTMENT: 854980001,

RESOLUTION_TYPE_NO_IMMEDIATE_ACTION_REQUIRED: 854980002,

ribbon_ResolveCaseScript: function () {

debugger;

me.ribbonClose = true;

var recordId = Xrm.Page.data.entity.getId().replace(/[{}]/g, "");

var resolutionValue = Xrm.Page.getAttribute(me.RESOLUTION_TYPE).getValue();

Xrm.Page.getAttribute(me.RESOLVED_ON).setValue(new Date());

Xrm.Page.data.entity.save();

var completedStatusUpdate = null;

if (resolutionValue === me.RESOLUTION_TYPE_PROBLEM_RESOLVED) {

completedStatusUpdate = me.changeRecordStatus(me.CASE_LOGICALNAME, recordId, me.STATE_CODE_RESOLVED, me.STATUS_CODE_PROBLEM_RESOLVED);

}

else if (resolutionValue === me.RESOLUTION_TYPE_NOTIFIED_DEPARTMENT) {

completedStatusUpdate = me.changeRecordStatus(me.CASE_LOGICALNAME, recordId, me.STATE_CODE_RESOLVED, me.STATUS_CODE_NOTIFIED_DEPARTMENT);

}

else if (resolutionValue === me.RESOLUTION_TYPE_NO_IMMEDIATE_ACTION_REQUIRED) {

completedStatusUpdate = me.changeRecordStatus(me.CASE_LOGICALNAME, recordId, me.STATE_CODE_RESOLVED, me.STATUS_CODE_NO_IMMEDIATE_ACTION_REQUIRED);

}

else {

completedStatusUpdate = me.changeRecordStatus(me.CASE_LOGICALNAME, recordId, me.STATE_CODE_RESOLVED, me.STATUS_CODE_CLOSED);

}

},

changeRecordStatus: function (EntityLogicalName, RECORD_ID, stateCode, statusCode) {

// create the SetState request

var request =

`<?xml version="1.0" encoding="UTF-8"?>

<s:Envelope xmlns:s="schemas.xmlsoap.org/.../">

<s:Body>

<Execute xmlns="schemas.microsoft.com/.../Services" xmlns:i="www.w3.org/.../XMLSchema-instance">

<request xmlns:a="schemas.microsoft.com/.../Contracts" xmlns:b="schemas.microsoft.com/.../Contracts" i:type="b:CloseIncidentRequest">

<a:Parameters xmlns:c="schemas.datacontract.org/.../System.Collections.Generic">

<a:KeyValuePairOfstringanyType>

<c:key>IncidentResolution</c:key>

<c:value i:type="a:Entity">

<a:Attributes>

<a:KeyValuePairOfstringanyType>

<c:key>` + EntityLogicalName + `id</c:key>

<c:value i:type="a:EntityReference">

<a:Id>` + RECORD_ID + `</a:Id>

<a:LogicalName>` + EntityLogicalName + `</a:LogicalName>

<a:Name i:nil="true" />

</c:value>

</a:KeyValuePairOfstringanyType>

<a:KeyValuePairOfstringanyType>

<c:key>subject</c:key>

<c:value xmlns:d="www.w3.org/.../XMLSchema" i:type="d:string">Closed</c:value>

</a:KeyValuePairOfstringanyType>

</a:Attributes>

<a:EntityState i:nil="true" />

<a:FormattedValues />

<a:Id>00000000-0000-0000-0000-000000000000</a:Id>

<a:LogicalName>incidentresolution</a:LogicalName>

<a:RelatedEntities />

</c:value>

</a:KeyValuePairOfstringanyType>

<a:KeyValuePairOfstringanyType>

<c:key>Status</c:key>

<c:value i:type="a:OptionSetValue">

<a:Value>` + statusCode + `</a:Value>

</c:value>

</a:KeyValuePairOfstringanyType>

</a:Parameters>

<a:RequestId i:nil="true" />

<a:RequestName>CloseIncident</a:RequestName>

</request>

</Execute>

</s:Body>

</s:Envelope>`;

//send set state request

return parent.$.ajax({

type: "POST",

contentType: "text/xml; charset=utf-8",

datatype: "xml",

url: Xrm.Page.context.getClientUrl() + "/XRMServices/2011/Organization.svc/web",

data: request,

beforeSend: function (XMLHttpRequest) {

XMLHttpRequest.setRequestHeader("Accept", "application/xml, text/xml, */*");

XMLHttpRequest.setRequestHeader("SOAPAction", "schemas.microsoft.com/.../Execute");

},

success: function (data, textStatus, XmlHttpRequest) {

Xrm.Page.data.refresh(); // refresh current crm form

},

error: function (XMLHttpRequest, textStatus, errorThrown) {

alert(errorThrown);

}

});

}

};

var me = MyCompany.Crm.Entities.Case;

}).call(this);

Clayton Fetzer on at

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RE: Issue with Command Bar + IE 11

I have tried all of the above. My WebResource code is below. The customized button is hooked up to the ribbon_ResolveCaseScript function. I'd like to re-iterate that the debugger method is not hit in IE 11.

var MyCompany= MyCompany || {};
MyCompany.Crm = MyCompany.Crm || {};
MyCompany.Crm.Entities = MyCompany.Crm.Entities || {};
Type.registerNamespace("Mscrm");
Mscrm.CustomActions = function () { };
Mscrm.CustomUtilities = function () { };
Mscrm.CustomUtilities.DialogConfirmStrings = function () { };

(function () {
    "use strict";
    MyCompany.Crm.Entities.Case = {
        DAYS_TO_INITIAL_LETTER_SENT: "new_daystoinitiallettersent",
        DAYS_TO_RESOLUTION: "new_daystoresolved",
        DATE_CASE_OPENED: "myc_datecaseopened",
        INITIAL_LETTER_SENT: "myc_actualinitialresolutiondate",
        FINAL_LETTER_SENT: "myc_actualfinalresolutiondate",
        RESOLVED_IN_20_BUSINESS_DAYS: "myc_resolvedin20businessdays",
        TWENTY_BUSINESS_DAYS: "myc_targetresolution20businessdaysdate",
        DATE_OPENED: "myc_datecaseopened",
        ribbonClose: false,
        STATE_CODE: "statecode",
        STATE_CODE_RESOLVED: 1,
        STATE_CODE_CANCELED: 2,
        STATUS_CODE: "statuscode",
        STATUS_CODE_CLOSED: 854980008,
        STATUS_CODE_PROBLEM_RESOLVED: 5,
        STATUS_CODE_NOTIFIED_DEPARTMENT: 854980009,
        STATUS_CODE_NO_IMMEDIATE_ACTION_REQUIRED: 854980010,
        CASE_LOGICALNAME: "incident",
        RESOLVED_ON: "myc_resolvedon",
        RESOLUTION_TYPE: "myc_resolutiontype",
        RESOLUTION_TYPE_PROBLEM_RESOLVED: 854980000,
        RESOLUTION_TYPE_NOTIFIED_DEPARTMENT: 854980001,
        RESOLUTION_TYPE_NO_IMMEDIATE_ACTION_REQUIRED: 854980002,

        ribbon_ResolveCaseScript: function () {
            debugger;
            me.ribbonClose = true;
            var recordId = Xrm.Page.data.entity.getId().replace(/[{}]/g, "");
            var resolutionValue = Xrm.Page.getAttribute(me.RESOLUTION_TYPE).getValue();
            Xrm.Page.getAttribute(me.RESOLVED_ON).setValue(new Date());
            Xrm.Page.data.entity.save();
            var completedStatusUpdate = null;

            if (resolutionValue === me.RESOLUTION_TYPE_PROBLEM_RESOLVED) {
                completedStatusUpdate = me.changeRecordStatus(me.CASE_LOGICALNAME, recordId, me.STATE_CODE_RESOLVED, me.STATUS_CODE_PROBLEM_RESOLVED);
            }
            else if (resolutionValue === me.RESOLUTION_TYPE_NOTIFIED_DEPARTMENT) {
                completedStatusUpdate = me.changeRecordStatus(me.CASE_LOGICALNAME, recordId, me.STATE_CODE_RESOLVED, me.STATUS_CODE_NOTIFIED_DEPARTMENT);
            }
            else if (resolutionValue === me.RESOLUTION_TYPE_NO_IMMEDIATE_ACTION_REQUIRED) {
                completedStatusUpdate = me.changeRecordStatus(me.CASE_LOGICALNAME, recordId, me.STATE_CODE_RESOLVED, me.STATUS_CODE_NO_IMMEDIATE_ACTION_REQUIRED);
            }
            else {
                completedStatusUpdate = me.changeRecordStatus(me.CASE_LOGICALNAME, recordId, me.STATE_CODE_RESOLVED, me.STATUS_CODE_CLOSED);
            }
        },      

        changeRecordStatus: function (EntityLogicalName, RECORD_ID, stateCode, statusCode) {
            // create the SetState request
            var request = 
            `<?xml version="1.0" encoding="UTF-8"?>
                <s:Envelope xmlns:s="schemas.xmlsoap.org/.../envelope">
                   <s:Body>
                      <Execute xmlns="schemas.microsoft.com/.../Services" xmlns:i="www.w3.org/.../XMLSchema-instance">
                         <request xmlns:a="schemas.microsoft.com/.../Contracts" xmlns:b="schemas.microsoft.com/.../Contracts" i:type="b:CloseIncidentRequest">
                            <a:Parameters xmlns:c="schemas.datacontract.org/.../System.Collections.Generic">
                               <a:KeyValuePairOfstringanyType>
                                  <c:key>IncidentResolution</c:key>
                                  <c:value i:type="a:Entity">
                                     <a:Attributes>
                                        <a:KeyValuePairOfstringanyType>
                                           <c:key>` + EntityLogicalName + `id</c:key>
                                           <c:value i:type="a:EntityReference">
                                              <a:Id>` + RECORD_ID + `</a:Id>
                                              <a:LogicalName>` + EntityLogicalName + `</a:LogicalName>
                                              <a:Name i:nil="true" />
                                           </c:value>
                                        </a:KeyValuePairOfstringanyType>
                                        <a:KeyValuePairOfstringanyType>
                                           <c:key>subject</c:key>
                                           <c:value xmlns:d="www.w3.org/.../XMLSchema" i:type="d:string">Closed</c:value>
                                        </a:KeyValuePairOfstringanyType>
                                     </a:Attributes>
                                     <a:EntityState i:nil="true" />
                                     <a:FormattedValues />
                                     <a:Id>00000000-0000-0000-0000-000000000000</a:Id>
                                     <a:LogicalName>incidentresolution</a:LogicalName>
                                     <a:RelatedEntities />
                                  </c:value>
                               </a:KeyValuePairOfstringanyType>
                               <a:KeyValuePairOfstringanyType>
                                  <c:key>Status</c:key>
                                  <c:value i:type="a:OptionSetValue">
                                     <a:Value>` + statusCode + `</a:Value>
                                  </c:value>
                               </a:KeyValuePairOfstringanyType>
                            </a:Parameters>
                            <a:RequestId i:nil="true" />
                            <a:RequestName>CloseIncident</a:RequestName>
                         </request>
                      </Execute>
                   </s:Body>
                </s:Envelope>`;
            
            //send set state request
            return parent.$.ajax({
                type: "POST",
                contentType: "text/xml; charset=utf-8",
                datatype: "xml",
                url: Xrm.Page.context.getClientUrl() + "/XRMServices/2011/Organization.svc/web",
                data: request,
                beforeSend: function (XMLHttpRequest) {
                    XMLHttpRequest.setRequestHeader("Accept", "application/xml, text/xml, */*");
                    XMLHttpRequest.setRequestHeader("SOAPAction", "schemas.microsoft.com/.../Execute");
                },
                success: function (data, textStatus, XmlHttpRequest) {
                    Xrm.Page.data.refresh(); // refresh current crm form
                },
                error: function (XMLHttpRequest, textStatus, errorThrown) {
                    alert(errorThrown);
                }
            });
        }
    };
    var me = MyCompany.Crm.Entities.Case;
}).call(this);

Arun Vinoth 11,613 on at

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RE: Issue with Command Bar + IE 11

IE (including IE11) is not a modern browser, only Edge, Chrome, Firefox are. Hence some of the code may break based on your script code standard ie ES6 or ES5 standards

Open browser developer toolbar (F12) to see any error in console.

Yes, we are facing lot of script issues in IE. We have workarounds, which we can recommend after seeing your code.
Suggested answer

Alex Fun Wei Jie 33,626 on at

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RE: Issue with Command Bar + IE 11

Hi,

have you tried to

1. clear the cache.

2. run in private mode

3. update the browser into latest version ,

4. try in different machines

5. write a simple alert JS and try to see if this work.

share your code here.

Issue with Command Bar + IE 11

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