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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Event Registration ID ...
Customer experience | Sales, Customer Insights,...
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Event Registration ID isn't created so that there is no lead created, too.

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Posted on by SJ Yang 15

hello,

Suddenly, event Registration ID isn't created so that there is no lead created, too.

is there anyone help me to solve this conflict?

you help will be highly appreciated.

thank you!

with best regards,

SJ 

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  • Suggested answer
    ShaileshJain Profile Picture
    ShaileshJain on at
    RE: Event Registration ID isn't created so that there is no lead created, too.

    hi SJ

    there might be many reasons why event registrations may fail. It will be best to raise a support request so that it can be investigated.

    In the support ticket, please do cover these details

    - what does failing mean? do you see any error message while submitting registration

    - is it failing for all submissions, or just some participants

    - are these existing contacts in D365, and being created as new submissions

    - was this ever working and suddenly stopped (vs never worked)

    - add link to specific event URL, event registration page URL, and contact URL

    If you don't see any unblocked in a few days, please share the support ticket# along with relevant details on this alias d365mktcomm AT microsoft.com

  • SJ Yang Profile Picture
    SJ Yang 15 on at
    RE: Event Registration ID isn't created so that there is no lead created, too.

    Hi Shailesh,

    lots of thanks for your kind reply.

    In the meantime, I raised a ticket, and a great engineer solved the problem.

    the problem was that the status of the event registration and lead generation related plug-in elements were changed to 'disabled'. but I have no idea why it happened.

    after the status has got changed, it works well. that made me calm again.

    Thank you for your suggestion though.

    wish you stay healthy

    SJ

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