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I am hoping to get some help on an issue which i have never seen before with Dynamics 365 Customer Service
I have just started configuring an instance with just sales and service solution installed. Starting with Service I have created the queue, and and routing rules, the mail box sync is set to exchange online. Test mails are working perfect, mailboxes are tested and enabled.
BUT, when I send an email to test the case creation, the case is not created.
The system job Ran perfect.
In the Regarding column when I clieck the email which came in I get the below message,
"The email below might contain script or content that is potentially harmful and has been blocked."
Now, the mail was sent via a gmail id. Even if I use a domain id from the same exchange tenant, I get similar behaviour.
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