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Dynamics 365 Community / Forums / Customer Service forum / how to add priority bo...
Customer Service forum

how to add priority box on case status

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Posted on by Community Member

please tell me how to add priority box on case status there are three but i want to add a forth one 

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Case Management
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  • Suggested answer
    Dynamics365 Rocker Profile Picture
    Dynamics365 Rocker 7,755 on at
    RE: how to add priority box on case status

    You can modify Status reason not status code. you can take help from below post:

    www.magnetismsolutions.com/.../Customizing_the_Status_Reason_Field_Dynamics_CRM_2011.aspx

  • Suggested answer
    LeoAlt Profile Picture
    LeoAlt 16,331 Moderator on at
    RE: how to add priority box on case status

    Hi partner,

    You can follow the steps bellow.

    1.Open the Form editor of case.

    WeChat-Screenshot_5F00_20180926114935.png

    2.Open the property page of the priority field.

    3.Go to the Details tab and click Edit.

    WeChat-Screenshot_5F00_20180926113734.png

    4.Click + to add your forth option.

    WeChat-Screenshot_5F00_20180926114319.png

    5.Save and publish your changes.

    Then you can see the new option you just added in the priority field in your case form.

    WeChat-Screenshot_5F00_20180926114935.png

    Hope it helps.

    Best Regards

    Leo

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