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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Microsoft Dynamics 365...
Service | Customer Service, Contact Center, Fie...
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Microsoft Dynamics 365 App for Outlook - Install Stuck

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Posted on by DublinChris 10
pastedimage1608801446114v1.png We're adding the app in the background.
It'll be ready in a few minutes. Check it out in Outlook!
After 16 hours it's still at this point.
  • Logged out and back in again.
  • Tried different browsers
  • Server Side Sync is OK

Any ideas?

pastedimage1608801591709v2.png

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi Chris,

    The error is just for one people? You can try to change another computer to test again.

    You need try to test and enable the mailbox for server side synchronization. After re-running the Test and Enable process, install the app again.

    pastedimage1608877481280v1.png

    Maybe you can try to add account in outlook to check the dynamics365 icon can appear or not?

    If not, you can refer following link check other steps before the step or try to redeploy the app.

    https://powerobjects.com/office-365-2/configuring-the-dynamics-365-app-for-outlook/

    https://axforum.info/forums/showthread.php?t=77204 

    https://ramontebar.net/2017/11/23/fixing-dynamics-outlook-app-deployment-issues/

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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