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Customer experience | Sales, Customer Insights,...
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Qualify a Lead by clicking on the "Next Stage" in Qualify stage

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Posted on by 87

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I learnt that it is NOT possible to use the "Next Stage" button to achieve the same behaviour as the "Qualify" button on the upper ribbon. 

pastedimage1654658223504v1.png

I followed the answer in the above post link to create an "on-demand" workflow and set it as an additional Action Step in the flow. However, it simply change the status to Qualified without doing other things like the "Qualify" button -  i.e. create a contact, create an account, etc. 

Is there any good workaround? 

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  • Verified answer
    Community Member Profile Picture
    on at

    Hi Logan W,

    You can select perform action in the workflow:

    pastedimage1654768912130v1.png

    Then choose the qualify lead action:

    pastedimage1654768980323v2.png

    Finally, set the options:

    pastedimage1654769050796v3.png

    More details, you can refer to this blog:

    Using the Qualify Lead Action in Dynamics 365 | Magnetism Solutions | NZ (Auckland, Wellington, Christchurch and Dunedin)

  • Logan W Profile Picture
    87 on at

    somehow, this is not working in our environment.   will check again later.

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