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Customer Service forum

Unified Service Desk - Unified Interface - Associated View

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Posted on by 2,822

Good day,

Thanks for reading my post.

I am using Unified Service Desk version 4.0 with Unified Interface (UCI).

Problem: I need to bring Associated Cases based on the lookup on the Case form. This lookup is a custom attribute named as Location.

So, I wrote an Action Call, but unable to figure out what to write in the data. It suppose to similar to following:-

etn=[[$Context.InitialEntity]]
id=[[$Context.Id]]
navitemid=????

Question is how to find the navitemid?

Reference: Unified Interface Page (Hosted Control) - AssociatedView

p.s. Associated View approach of non- Unified Interface is not working. Already tried! :(

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