Insert email template in the middle of existing email template

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Posted on by SC-29051542-0

Hi Experts,

In a case record we have a timeline, In timeline i have select an email activity it's redirect to new email message and email template will be auto populated. Now i need to Insert a template in the middle of existing template how can i achieve this.

Thanks in Advance.

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Leah Ju Microsoft Employee on at

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Hi,

Do you want to apply an email template and then apply another template on the same email?

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SC-29051542-0 4 on at

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Hi Leah Ju

Thanks for the update.

As per the below screenshot, I need to insert a new template in the middle of the Point 1 and Point 2 in T2 template.

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