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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Insert email template ...
Customer experience | Sales, Customer Insights,...
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Insert email template in the middle of existing email template

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Posted on by SC-29051542-0 4

Hi Experts,

In a case record we have a timeline, In timeline i have select an email activity it's redirect to new email message and email template will be auto populated. Now i need to Insert a template in the middle of existing template how can i achieve this.

Thanks in Advance.

  • SC-29051542-0 Profile Picture
    SC-29051542-0 4 on at
    Insert email template in the middle of existing email template
    Hi Leah Ju
    Thanks for the update.
    As per the below screenshot, I need to insert a new template in the middle of the Point 1 and Point 2 in T2 template.
     
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Insert email template in the middle of existing email template
    Hi,
    Do you want to apply an email template and then apply another template on the same email?

     

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