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Customer experience | Sales, Customer Insights,...
Suggested Answer

Preference Center Links

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Posted on by 61

We've just started using the Real Time Marketing area and have created a series of emails for a campaign, but when testing these emails in a journey the links to our Preference Center in the email footer show the full url vs just the linked text 'Unsubscribe'. Why would this be? I have tried various ways of setting up these links but just can't seem to get it to work.

Screenshot-2023_2D00_04_2D00_07-091515.png

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  • Suggested answer
    Megan V. Walker Profile Picture
    1,856 Most Valuable Professional on at

    Hi Amanda,

    You are almost there! You need to add it like you would a hyperlink.

    update-preferences-link.png

    Then add your personalisation from the compliance record, and pick Preference center. 

     add-link-from-compliance.png

    Now you have used text in the footer, but linked it to the preference centre to make it a 'pretty link' rather than the full hyperlink. 

    hyperlink-set.png

  • CAGE Profile Picture
    13 on at
    A.Serie, Did Megan's answer work for you?
     

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