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Expense management mobile app - Receipts not showing

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Posted on by RC-01052209-0

We have recently installed Power Apps, and the Expense management mobile app. From all accounts this was meant to work well.

However, when I am in /Receipts/, I can take a picture of a receipt. I then get the message /Receipt created successfully/, but then the receipt does not show up on the Receipts page.

But if I go into D365 Finops, the receipts are all there.

Can someone tell me why Receipts are not showing on my Receipts page on the mobile app.

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Hana Xue Microsoft Employee on at

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Hi,
Please note the following points:
1.The Expense Management mobile app requires Dynamics 365 Finance versions 10.0.37 - 10.0.1725.80 or higher.
2.Please follow the steps in the official documentation to add a receipt: Manage expenses by using the Dynamics 365 expense management mobile app | Microsoft Learn
3.Where do my receipts go?
-Finance will contact Cognitive Services to extract the field data. Cognitive Services will retain a copy of your receipt for up to 24 hours while processing occurs. After processing is completed, Cognitive Services will remove the receipt. Receipts are still stored in Finance. Capture a receipt using OCR | Microsoft Learn
Best Regards,
Hana

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RC-01052209-0 8 on at

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Hi Hana,

We are on Installed product version : 10.0.38 (10.0.1777.157)

I have followed the instructions for adding a receipt. They show in FinOps, but not on the mobile app.

We have not installed the Expense Management Service add-in yet. I will try that now.

Thanks

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Ravi Goyal 14 on at

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Hi,

Since you are working on Expense Mobile App, can you please check my query below and see if you are also getting the same issue.

https://community.dynamics.com/forums/thread/details/?threadid=ad5a8057-4906-ef11-9f89-6045bdd9a625

Regards,

Ravi

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