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Expense management mobile app - Receipts not showing

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Posted on by RC-01052209-0 2
We have recently installed Power Apps, and the Expense management mobile app.  From all accounts this was meant to work well.
However, when I am in /Receipts/, I can take a picture of a receipt.  I then get the message /Receipt created successfully/, but then the receipt does not show up on the Receipts page.
But if I go into D365 Finops, the receipts are all there.
Can someone tell me why Receipts are not showing on my Receipts page on the mobile app.
Categories:
Financial Management
  • Ravi Goyal Profile Picture
    Ravi Goyal 11 on at
    Expense management mobile app - Receipts not showing
    Hi,
     
    Since you are working on Expense Mobile App, can you please check my query below and see if you are also getting the same issue.
     
    Regards,
    Ravi
  • RC-01052209-0 Profile Picture
    RC-01052209-0 2 on at
    Expense management mobile app - Receipts not showing
     Hi Hana,
     
    We are on Installed product version : 10.0.38 (10.0.1777.157)
    I have followed the instructions for adding a receipt.  They show in FinOps, but not on the mobile app.
    We have not installed the Expense Management Service add-in yet.  I will try that now.
     
    Thanks
     
  • Suggested answer
    Hana Xue Profile Picture
    Hana Xue Microsoft Employee on at
    Expense management mobile app - Receipts not showing
    Hi,
    Please note the following points:
    1.The Expense Management mobile app requires Dynamics 365 Finance versions 10.0.37 - 10.0.1725.80 or higher.
    2.Please follow the steps in the official documentation to add a receipt: Manage expenses by using the Dynamics 365 expense management mobile app | Microsoft Learn
    3.Where do my receipts go?
    -Finance will contact Cognitive Services to extract the field data. Cognitive Services will retain a copy of your receipt for up to 24 hours while processing occurs. After processing is completed, Cognitive Services will remove the receipt. Receipts are still stored in Finance. Capture a receipt using OCR | Microsoft Learn
    Best Regards,
    Hana

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