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Service | Customer Service, Contact Center, Fie...
Suggested answer

Business Process Flow won't show up

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Posted on by 35

I created a Business Process Flow and it shows up for me. I gave permission to certain Security Role (Manager) to create, read, write act.

The Manager can't see the Business Process Flow on her side. She is using Google chrome. What did I miss? Why can't she see it?

Thank you, 

I have the same question (0)
  • Suggested answer
    Sanket S Profile Picture
    25 on at
    RE: Business Process Flow won't show up

    Make sure you have provided access to the Manager.

    e.g.
    pastedimage1648473540911v1.png

  • Anmol Dave Profile Picture
    on at
    RE: Business Process Flow won't show up

    Hello Anna,

    please check this document and see if you have given proper permissions required to the manager role

    docs.microsoft.com/.../business-process-flows-overview

    and also, if you can share what is your security role (Manager looks like) will be helpful to identify

    Also does this happens to only security role (manager) users or it happens with user who has other security roles as well if it does not happen with other users try to compare the roles and see what's missing.

  • Suggested answer
    shaboo Profile Picture
    97 on at
    RE: Business Process Flow won't show up

    Hiya,

    Have you new business process flow? i would recommend to check is business process flow enabled in app you are using also ordderr of business process flows when you have multiple.

    Considerations:

    > If you have rerecords associated with old BPF the new BPF not shown on existing records, however you can switch process manuaaly

    > Security Role assigned

    > BPF order set

    > BPF added to the app sitemap

    Hope this helps, if you please verify.

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