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Problem in Case creation method after adding a new process flow of email.

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Posted on by Community Member Microsoft Employee

I am adding a new process for case, that is sending an email to CRM Users after creating a new case. But after that, Case can be created only through the portal, not by any internal users. Then I have to deactivate this email process for case creation as we need to create case from both portal & users sides. So is there any way to resolve this??

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Case Management

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PS 23,577 on at

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RE: Problem in Case creation method after adding a new process flow of email.

You need to do one of the following:

Allow user sending email (workflow)

Send email via an admin user
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Community Member Microsoft Employee on at

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RE: Problem in Case creation method after adding a new process flow of email.
Arun Vinoth 11,613 on at

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RE: Problem in Case creation method after adding a new process flow of email.

Needless to say, you have to share error message / screenshot to help us to help you. :)
Community Member Microsoft Employee on at

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RE: Problem in Case creation method after adding a new process flow of email.

Yes, when we are going to save a new case, an error is showing & no case can be created by us.
Arun Vinoth 11,613 on at

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RE: Problem in Case creation method after adding a new process flow of email.

Are you seeing any error or Process not triggering or Case is not getting created ??