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Deleting a service subscription fee transaction

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Posted on by TMeersschaert 4
Hi,
 
I'm having trouble finding the correct procedure to delete service subscription fee's on service subscriptions that have been incorrectly created. 
 
For instance, for the following transactions the amount is incorrect. I would like to have them removed so that I can run the creation of subscription fee transactions for that period again. Is this possible? Or is adjusting the fee's the only way to do this? An adjustment creates two new transactions which makes the transactions list unclear and harder for end users to have an overview. Therefor deleting is a preferred solution. 
 
 
Thanks for the help/confirmation.
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  • Verified answer
    Hana Xue Profile Picture
    Hana Xue Microsoft Employee on at
    Deleting a service subscription fee transaction
    Hi,
    The system may not provide an option to delete transactions directly after creating a service subscription fee. You can use adjusting journals to correct amounts. As you mentioned, it will create new transactions. You might try adding comments or quotes to help end users understand why the adjustment was made. In addition, reversing a transaction is the most common practice of correcting an incorrect or invalid transaction by creating an opposite transaction.
    Best Regards,
    Hana
  • Suggested answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 288,584 Super User on at
    Deleting a service subscription fee transaction
    Hi Community User,
     
    As this is a transaction, it is not allowed to delete them. You can either create reversing transactions to balance out the current ones or like you stated go for the adjustment option.

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