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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Loyalty Points Earning...
Microsoft Dynamics AX (Archived)

Loyalty Points Earnings are not calculated

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Posted on by Community Member

Hi,

When i add loyalty card on a pos transaction, and i calculate/post statement on ax client runtime, the loyalty points are not calculated.

But when i select a payment mode by loyalty card it's ok and i see the transaction on ax client runtime correctly

Initially I made a point adjustment to 200. The total points is decremented but never incremented.

Do you have an idea ?

Capture-d_1920E900_cran-2014_2D00_12_2D00_12-_E000_-18.03.41.png

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  • Suggested answer
    sumit0417 Profile Picture
    sumit0417 2,890 on at

    This means the condition specified in the earning rules is not matching with the transaction. Make sure the earning rule is configured correctly.

    if you are working on Test environment, try creating a simple earning rule and run.

  • Community Member Profile Picture
    Community Member on at

    Hi,

    The earning rule is simply. I have posted the rule on the screen capture.
    How do you obtain a more easy rule ?

    What is the class which check / calculate the earning points ?

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Hi All,

    Loyalty points are not posted on POS if Decimal symbol is different from '.'

    We use the module in a French retail system that uses decimal ','. So we changed our regional parameterization on the Pos and now it works.

    As a precaution we will spend the CU8 Version and confirm with the original locale.

    Thank you.

    2996904 DAXSE\AX Retail\Channels\Transactions\Loyalty 6.3.164.2945 R3: Loyalty points are not posted on POS if Decimal symbol is different from '.' (Windows setup / Region)

  • Community Member Profile Picture
    Community Member on at

    I confirm, the CU8 version fixes this error.

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