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Service | Customer Service, Contact Center, Fie...
Suggested Answer

When will Guides be available on GCC HIGH?

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Posted on by 70

Hello, 

Remote Assist is available on GCC HIGH - is it reasonable to expect that Guides will become available on GCC HIGH as well?

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  • Community Member Profile Picture
    on at

    Barry,

    This is an unofficial answer but I believe yes (or coming in the future). I have contacts with several individuals in various DOD/Military organizations specifically regarding Guides, who I know are testing Guides because we converse about Guides related issues.

    Now whether Guides at the app level has to go through GCC HIGH approval or if that sits at the "Mixed Reality Group" level and Microsoft's documentation is lagging as it pertains to Guides. Microsoft's people can weigh in on that.

    Ken

  • Suggested answer
    RyanN Profile Picture
    Microsoft Employee on at

    Hello Folks

    GCCH is something we are currently evaluating but don't have a commited availability date yet. 

    Please share your interest in GCCH requirements for Guides with your Mixed Reality SSP/Account Team so we can collate demand and prioritize accordingly. 

    Ryan

  • Community Member Profile Picture
    on at

    @Barry,

    Per Ryan's message below, I would recommend that you layout the process/use cases for GCC HIGH approval for the Guides team. If you can help them to understand what GCC HIGH results in terms of access to that space, it can provide a reason/ROI for them to more quickly explore the approval.

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