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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Can't not open Gui...
Service | Customer Service, Contact Center, Fie...
Answered

Can't not open Guides on Hololens

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Posted on by Aurore.Rainteau 5

Hi all, 

Guides application work with no issue on the computer, but when we try to open the application inside the Hololens after have selected the environment we have a message who say contact your adminstrator.

I have updated Guides on Power Platform, and I'm running the latest version. Any suggestions on how to get this working?

Thank you, 

I have the same question (0)
  • Verified answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    Please refer to the following documentation to install the Guides 'solution' in the environment first.

    Install and configure the solution

    Then refer to the following one to assign a Dynamics 365 Guides license to an existing user:

    Assign a Dynamics 365 Guides license to an existing user

    And assign a role for the user.

    Anchor a guide as an author with the Dynamics 365 Guides HoloLens app - Dynamics 365 Mixed Reality | Microsoft Docs

  • Aurore.Rainteau Profile Picture
    Aurore.Rainteau 5 on at

    Hi Nya,

    The solution is installed, and the user has dynamics 365 Guides License.

  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    Have you tried to assign the role?

  • Aurore.Rainteau Profile Picture
    Aurore.Rainteau 5 on at

    Hi,

    The user has all the role for Dynamics 365 Guides.

    Best regards,

  • DavePinch Profile Picture
    DavePinch Microsoft Employee on at

    Hi Aurore.Rainteau, it sounds like you have done the correct thing by double checking versions, roles, etc. Thank you for mentioning that. If you are still blocked, please open a support ticket as our engineers can check your configuration.

    1. Go to https://dynamics.microsoft.com/support/.

    2. Under Customer Engagement help + support, select GET SUPPORT.

    3. Find a phone number or submit a support request through the admin center.

    CSS is quite good at unblocking issues. Nevertheless you can also submit a Feedback Hub item, which will submit some extra data to our engineering team. To do this, read my instructions How to submit Guides repro steps & telemetry through Windows Feedback Hub and then let me know the rough date/time you submitted. I will find the feedback and take a look.

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