Can't not open Guides on Hololens

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Posted on by Aurore.Rainteau

Hi all,

Guides application work with no issue on the computer, but when we try to open the application inside the Hololens after have selected the environment we have a message who say contact your adminstrator.

I have updated Guides on Power Platform, and I'm running the latest version. Any suggestions on how to get this working?

Thank you,

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Answers (1)

DavePinch on at

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RE: Can't not open Guides on Hololens

Hi Aurore.Rainteau, it sounds like you have done the correct thing by double checking versions, roles, etc. Thank you for mentioning that. If you are still blocked, please open a support ticket as our engineers can check your configuration.

Go to https://dynamics.microsoft.com/support/.

Under Customer Engagement help + support, select GET SUPPORT.

Find a phone number or submit a support request through the admin center.

CSS is quite good at unblocking issues. Nevertheless you can also submit a Feedback Hub item, which will submit some extra data to our engineering team. To do this, read my instructions How to submit Guides repro steps & telemetry through Windows Feedback Hub and then let me know the rough date/time you submitted. I will find the feedback and take a look.
Aurore.Rainteau 5 on at

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RE: Can't not open Guides on Hololens

Hi,

The user has all the role for Dynamics 365 Guides.

Best regards,
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Nya 29,056 on at

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RE: Can't not open Guides on Hololens

Hi,

Have you tried to assign the role?
Aurore.Rainteau 5 on at

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RE: Can't not open Guides on Hololens

Hi Nya,

The solution is installed, and the user has dynamics 365 Guides License.
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Nya 29,056 on at

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RE: Can't not open Guides on Hololens

Hi,

Please refer to the following documentation to install the Guides 'solution' in the environment first.

Install and configure the solution

Then refer to the following one to assign a Dynamics 365 Guides license to an existing user:

Assign a Dynamics 365 Guides license to an existing user

And assign a role for the user.

Anchor a guide as an author with the Dynamics 365 Guides HoloLens app - Dynamics 365 Mixed Reality | Microsoft Docs