We are in the process of piloting the Interactive Service Hub for our Call Centre and have noticed a most undesirable behavioural difference than the standard forms. When creating a Case record in the standard form, when you put a value in the Company field it automatically retrieves the Quick View component which includes related Cases for the Company without needing to Save. When doing the same thing on the equivalent Interactive Service Hub form it display a message "To enable this content, create the record" in the place where I would expect to see the related Cases. It forces me to Save the record for this information to be visible which is definitely not how we expect the system to behave.
Is there a way we can make these new form types behave the same as the standard forms?
