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Customer experience | Sales, Customer Insights,...
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Track only most recent response into Dynamics

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Posted on by 32

Is it possible to only track the most recent response in email chains into dynamics?

Thanks.

  • sebgedge Profile Picture
    32 on at
    RE: Track only most recent response into Dynamics

    when emails are tracked into dynamics as an activity they include the entire email chain I'm looking for a solution that only tracks the latest response as an activity into dynamics.

  • LuHao Profile Picture
    40,886 on at
    RE: Track only most recent response into Dynamics

    Hi sebgedge,

    Could you elaborate on your needs?

    If possible, can you give an example or provide some screenshots?

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