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Customer experience | Sales, Customer Insights,...
Unanswered

Track only most recent response into Dynamics

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Posted on by 32

Is it possible to only track the most recent response in email chains into dynamics?

Thanks.

I have the same question (0)
  • LuHao Profile Picture
    40,892 on at

    Hi sebgedge,

    Could you elaborate on your needs?

    If possible, can you give an example or provide some screenshots?

  • sebgedge Profile Picture
    32 on at

    when emails are tracked into dynamics as an activity they include the entire email chain I'm looking for a solution that only tracks the latest response as an activity into dynamics.

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