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Dynamics 365 general forum

Reminder when scheduledend is achieved?

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Posted on by SteffenH 30

Hello all,

is it possible to trigger a mail if a scheduledend of an task in CRM is achieved?

pastedimage1565096055338v1.png

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  • Suggested answer
    Aditya Profile Picture
    Aditya 260 on at
    RE: Reminder when scheduledend is achieved?

    You can use the below condition to check if scheduledend equals now in the workflow

    pastedimage1565567389320v1.png

    Hope it helps!

    Please mark the answer as verified if it is useful to you.

  • LeoAlt Profile Picture
    LeoAlt 16,329 on at
    RE: Reminder when scheduledend is achieved?

    Hi partner,

    If you mean Once the current time equals the end time then let the system send email, there is no OOB way to do this. We could not use current time as a condition in OOB workflow.

    You should create a custom workflow with C# and then add this as a realtime workflow.

    Hope it helps.

    Best Regards,

    Leo

  • SteffenH Profile Picture
    SteffenH 30 on at
    RE: Reminder when scheduledend is achieved?

    Thanks a lot,

    i tried, but it didnt work. Why should "status reason" change when "scheduledend" is equal to now?

    Is it possible to have somethling like: if "Fälligkeit (scheduledend)" is now then send mail?

  • Suggested answer
    LeoAlt Profile Picture
    LeoAlt 16,329 on at
    RE: Reminder when scheduledend is achieved?

    Hi partner,

    You could create a workflow based on Task entity and set the condition as when "Reason result" equals "completed" and then send an email.

    pastedimage1565147436941v1.png

    pastedimage1565147464772v2.png

    pastedimage1565147499089v3.png

    Hope it helps.

    Best Regards,

    Leo

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