web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

Cant access Customer Voice application

(0) ShareShare
ReportReport
Posted on by 2

Dear Community-Members,

we are currently experiencing an issue with the access to  Customer Voice. 

Even though we have the Dynamics Marketing license we are not seeing an option within the Dynamics Admin portal to add Customer Voice to a user nor enter the application via. customervoice.microsoft.com ==> An error message appears that we should contact our administrator since the user it not activated for Customer voice. (But we dont find the option to add the application to a user).

As far as I know, Dynamics Marketing should include Customer Voice?.

In the power apps admin portal it shows customer voice within our environment.

pastedimage1616079663741v1.png

I have the same question (0)
  • Arjun N Profile Picture
    Microsoft Employee on at

    Can you send an email to customervoice@microsoft.com with your tenant id to help investigate this issue ? There is no known outage or issue with Customer Voice application.

    Thanks,

    Arjun

  • Elle H Profile Picture
    Microsoft Employee on at

    Hi, have you turned on the feature switch in the Marketing application? After turning on the feature switch, make sure to hit save in the top right corner of the setting page.

    pastedimage1616532283693v1.png

  • Suggested answer
    Welly Lee Profile Picture
    Microsoft Employee on at

    Newmayer2384 - users with Dynamics 365 marketing USL license should be able to access customervoice (by going directly to customervoice.microsoft.com) -- non D365 marketing users, can get Customer Voice but you need to assign Customer Voice license to the user. See Purchase Dynamics 365 Customer Voice and additional license | Microsoft Docs

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Launch!

Jump in, show your community spirit, and win prizes!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the May Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 143 Super User 2026 Season 1

#2
Hamza H Profile Picture

Hamza H 142 Super User 2026 Season 1

#3
11manish Profile Picture

11manish 121

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans