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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / AX 2009 report save to...
Microsoft Dynamics AX (Archived)

AX 2009 report save to PDF file, got error

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Posted on by Ganriver1 1,559

Hi Friends,

We got a very weird problem for a single user. Other users with same profile/permission have no problem with same report.

When user save invoice report to pdf file, got 'Attempting to read illegal array index'.

We delete .auc file, refresh user profile, clean up usage data. None of them worked.

Any idea?

Many thanks,

River

 

 

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  • Ganriver1 Profile Picture
    Ganriver1 1,559 on at

    And this user have problem with other reports too.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi!!

    You have adove reader installed?

    Can delete temporal configuration.

    www.dynamicsaxlatino.com/como-limpiar-cache-de-dynamics-ax

    This drop all custom from user and recovery default configuration.

  • Ganriver1 Profile Picture
    Ganriver1 1,559 on at

    Hi Roberto,

    We cleaned up usage data, .auc files. Have adobe installed, other reports are fine.

    Sorry, I don't understand Spanish in link.

  • Verified answer
    Ganriver1 Profile Picture
    Ganriver1 1,559 on at

    Found problem, it's user's font causing PDF fail, a wild one.

  • Community Member Profile Picture
    Community Member on at

    ohhh it is nice.

    good bye.

  • Ganriver1 Profile Picture
    Ganriver1 1,559 on at

    To Sandeep,

    You go to user's profile, there is tab for font setting, you change it to whatever same as other users, it should work.

    I guess the problem is caused by PDF since it doesn't have the same font as AX.

    River

  • Community Member Profile Picture
    Community Member on at

    Hi Ganriver

    Thanks for your quick response on this, problem solved. Thanks.. :)

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