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Hi,!
We send and deliver our marketing emails successfully since we have started to used the marketing module. We can see in the Insights of the customer journeys and the emails that we do not have errors or bounced email. Recently we have sent an email to confirm an identification number so that your contact can register for the contest they have sign up to. We have made the email, segment and the customer journey. We can see that the email has been delivered to each registered contact. Still, almost half of the contacts we have sent their confirmation email have not opened it days after (they are in the designed segment and we see they should have received it in the Insights). Many of those contacts have contacted us to have their id and they say they have not received their id and that the email is not in the spams. We are starting to lose trust towards the CRM! Can we audit the marketing emails sent? Is there a way to see where/why are our emails blocked beside the Insights?
Thank you!
Hi Elizabeth2369,
Yes, you can see that. Please follow the steps:
1.Open you Customer Journey record and click the 'View details' button:
2. Click the block and you could see it:
Hi!
We have access to that information, we do not see bounced/blocked/non-delivered emails. Is there a way to go further with that?
You can see the emails send to the contacts who is blocked.
Hi,
It does not really answer our interrogation. We know where to see blocked/bounced emails, but we do not have any for those customer journeys. I want to know if we can go behind the Insights provided in the CRM to see if a filter of some sort might have block our emails or if another problem might have occurred. This is problematic because our contacts are waiting for the confirmation and many of them contacted us saying they have not receive it.
As far as I am aware, there is no way to get this. You would better raise a ticket to consult Microsoft.
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