Hi,!
We send and deliver our marketing emails successfully since we have started to used the marketing module. We can see in the Insights of the customer journeys and the emails that we do not have errors or bounced email. Recently we have sent an email to confirm an identification number so that your contact can register for the contest they have sign up to. We have made the email, segment and the customer journey. We can see that the email has been delivered to each registered contact. Still, almost half of the contacts we have sent their confirmation email have not opened it days after (they are in the designed segment and we see they should have received it in the Insights). Many of those contacts have contacted us to have their id and they say they have not received their id and that the email is not in the spams. We are starting to lose trust towards the CRM! Can we audit the marketing emails sent? Is there a way to see where/why are our emails blocked beside the Insights?
Thank you!