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Error: Can't create reminders for some customers

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Posted on by 124
Hi,

Could anyone give me a hint to why this happens? The customers seems to be set up properly and they have a Reminder Terms Code set.

I will have to go through the settings again I suppose, but I havn't had this problem before...

 
Thank you.

Kind regards

 
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  • Jun Wang Profile Picture
    Jun Wang 3,640 Super User on at
    Error: Can't create reminders for some customers
    Hi Rasmus, I'm happy the issue has been sorted out. All 3 answers have been marked.
     
    Jun
  • Rasmus Profile Picture
    Rasmus 124 on at
    Error: Can't create reminders for some customers
    Hi,

    Thank you for all the input. I wanted to mark all three answers as suggested answers but it won't let me :)

    There was just a small setup error with an incorrect account.

    Kind regards
  • Verified answer
    YUN ZHU Profile Picture
    YUN ZHU 60,139 Super User on at
    Error: Can't create reminders for some customers
    Hi, it is recommended to first check whether the Reminder Terms Code on the Customer Card is empty?
     
    Hope this helps as well.
    Thanks.
    ZHU
  • Verified answer
    Jun Wang Profile Picture
    Jun Wang 3,640 Super User on at
    Error: Can't create reminders for some customers
    generally you need to check the below 
     
    reminder terms setup
    customer card
    customer ledger entries
    data filters
     
    my suggestions would be go over those setup and compare with other customers,
    test in sandbox and create transactions that ensure a reminder should be created for the troubleshooting
  • Verified answer
    gdrenteria Profile Picture
    gdrenteria 2,788 Super User on at
    Error: Can't create reminders for some customers
    Hi
    I hope this can help you, and give you some hints.
    Best regards
    Gerardo

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