Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Customer Insights - Journeys forum / Marketing emails and e...
Customer Insights - Journeys forum
Suggested answer

Marketing emails and email templates no longer editable after the latest service update

(0) ShareShare
ReportReport
Posted on by Chris Ka 5

Hi Community,

Today we are facing a very big issue on all environments, including Prod!

We know that a marketing service update has been installed on all environments in the last few days.

Since then, it is not possible to edit an older email (not live) or an existing email template. New emails or email templates can be edited.

We use custom HTML code in our emails and it seems that this is the problem. We haven't had any issues with service updates in the past.

Does anyone have the same problem or does anyone have a recommendation?

A Prio 1 ticket is open, but with no helpful response so far....

Regards,

Chris

Categories:
Setup and Upgrades
  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Marketing emails and email templates no longer editable after the latest service update

    I have the same issue, while I am conducting the MB220 training today, the Real Time marketing channel email designer suddenly can not work to edit:

    1. you can not drag any block elements from the tool, like text block, column block, image to email design area.(to be precise, I can drag out the block from the tools area, but disallowed to drop into the designer main area, there is also no little + signs appeared there as if it is read only.. but I am the admin and I have the right and the email is created by me, no access issue.)

    2. you can not click and change any of the existing element in on the created email.

    3. creating any new email will also disallow change in the designer area.

    The issue persists till now from this morning where till yesterday. This issue is only happening in Realtime marketing, the Outbound Marketing email designer works as normal.

    Other students access to the same environment remotely experienced the same issue.

    Hope this help.

  • Suggested answer
    Nya Profile Picture
    Nya 29,054 on at
    RE: Marketing emails and email templates no longer editable after the latest service update

    Hi,

    I haven't encountered this problem so far, and I don't know what is included in your custom HTML.

    Also when you say you can't edit, do you mean you can't use the existing tools in the Designer panel to edit or the HTML itself can't be modified?

    So I wonder if you can get access to the HTML code with the updated environment?

    If can, have you tried to copy the code into a new blank email and find out if it can be edit?

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Anton Venter – Community Spotlight

Kudos to our October Community Star of the month!

Announcing Our 2024 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Dynamics 365 Community Newsletter - September 2024

Check out the latest community news

more Community News

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,558 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 228,647 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans