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Service | Customer Service, Contact Center, Fie...
Answered

Cannot log in to account on Hololens after updating (Guides preview)

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I'm currently working on a prototype using Guides preview. Yet after the update today, i cannot log in to my account anymore (registered Guides preview 2 weeks ago). It said "Guides isn't set up correctly, or you may not have permission to access it...."

Does that mean my time to use the preview has expired? If so, how can i continue to use Guides? I have a lot of 3D assets and contents on my registered email that need to be continued developing.

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    on at

    Amibui,

    Per the documentation, you have to update all 3 pieces related to Guides: Hololens, PC Authoring Tool, and the CDS/Azure tool. Last time Microsoft did an update the issue with me was the CDS/Azure setup. That is what I would check to make sure its updated.

    Here is the documentation: docs.microsoft.com/.../upgrade

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