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I Wonder if anyone can help me or provide some thoughts.... I am trying to get an alert using a system view. ie i have created a system view of cases which are nearing SLA breach or have breached, which is simple but i was wondering if there is a way that i can send a further email notification once this case or all cases has been resolved. What i am trying to achieve is an email to notify there is a case in this view and then a email notification when there are no entries in the view, how this is not on a individual basis but collective.
For example if a case breaches at 10.00am and then a further case is breached at 10.30am, there would be the two cases in my view. If case 1 is resolved, i am not interested in getting a notification that this individual case has been resolved as case 2 is still in the view, when case 2 has been resolved and no further cases have breached, therefore no cases are in the system view, then i want an email alert to be sent, ie informing me presently there are no cases in a nearing or breach state
I hope this makes sense, and would love to hear if anyone has any thoughts on how i could achieve this
Many thanks
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